[asterisk-users] Re: Delay between DTMF Down & Detected Digit

[Steven]

I have seen this before if the caller is on a cell phone with too high of an audio delay.
There is a delay for them to hear the end of the prompt, and then a delay for them sending the digits.

-- 
-- 
Steven

http://www.glimasoutheast.org



"Jonathan Campbell" <jcampbell at remindermedia.com> wrote in message news:45520B4D.3060800 at remindermedia.com...
> Good Morning,
>
> I've recently gotten Asterisk installed and configured our IVR using
> FreePBX. Things seem to be going well except a few of our inbound
> callers are ending up in the wrong place when trying to connect to a
> specific extension. The example I had this morning was someone trying to
> call extension 212 and getting connected to the Sales queue which is
> option 2 on the IVR. I looked in our log and it seems like there was a
> seventeen second delay between the caller pressing the last 2 and when
> Asterisk acknowledged it. By that time, Asterisk had decided that "21"
> wasn't a valid extension and the subsequent "2" dropped the caller into
> the Sales queue.
>
> I did my best to search for this issue in the archives and I found one
> reference to relaxdtmf, but I wasn't sure if that would address the
> issue and I wouldn't want it to cause talkoff.
>
> For reference, we're using a Wildcard TE410P for these incoming calls.
> I've included the configuration for the ivr and a scrubbed segment from
> the log. If any additional information is needed, please let me know.
>
> Any help is appreciated in advance!
>
> Jon
>
>
> [ivr-3]
> include => ivr-3-custom
> include => ext-findmefollow
> include => ext-local
> include => app-directory
> exten => h,1,Hangup
> exten => s,1,Set(LOOPCOUNT=0)
> exten => s,n,Set(__DIR-CONTEXT=default)
> exten => s,n,Answer
> exten => s,n,Wait(1)
> exten => s,n(begin),Set(TIMEOUT(digit)=3)
> exten => s,n,Set(TIMEOUT(response)=10)
> exten => s,n,Background(custom/RM_Daytime)
> exten => hang,1,Playback(vm-goodbye)
> exten => hang,n,Hangup
> exten => 0,1,Goto(ext-queues,300,1)
> exten => 1,1,Goto(ext-queues,300,1)
> exten => 2,1,Goto(ext-queues,400,1)
> exten => 7,1,Goto(ext-queues,700,1)
> exten => t,1,Goto(ext-queues,300,1)
> exten => i,1,Playback(invalid)
> exten => i,n,Goto(loop,1)
> exten => loop,1,Set(LOOPCOUNT=$[${LOOPCOUNT} + 1])
> exten => loop,n,GotoIf($[${LOOPCOUNT} > 2]?hang,1)
> exten => loop,n,Goto(ivr-3,s,begin)
> exten => fax,1,Goto(ext-fax,in_fax,1)
>
> ; end of [ivr-3]
>
> Nov  8 11:13:53 VERBOSE[24018] logger.c:     -- Accepting call from
> 'XXXXXXXXXX' to 's' on channel 0/7, span 1
> Nov  8 11:13:53 DEBUG[24018] chan_zap.c: Enabled echo cancellation on
> channel 7
> ...
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Exception on 23, channel 7
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Got event Event 131122(131122)
> on channel 7 (index 0)
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: DTMF Down '2'
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Exception on 23, channel 7
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Got event Event 262194(262194)
> on channel 7 (index 0)
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Detected digit '2'
> Nov  8 11:13:58 DEBUG[3561] pbx.c: Oooh, got something to jump out with
> ('2')!
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Exception on 23, channel 7
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Got event Event 131121(131121)
> on channel 7 (index 0)
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: DTMF Down '1'
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Exception on 23, channel 7
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Got event Event 262193(262193)
> on channel 7 (index 0)
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Detected digit '1'
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Exception on 23, channel 7
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: Got event Event 131122(131122)
> on channel 7 (index 0)
> Nov  8 11:13:58 DEBUG[3561] chan_zap.c: DTMF Down '2'
> Nov  8 11:14:01 VERBOSE[3561] logger.c:     -- Invalid extension '21' in
> context 'ivr-3' on Zap/7-1
> Nov  8 11:14:01 VERBOSE[3561] logger.c:   == CDR updated on Zap/7-1
> Nov  8 11:14:01 VERBOSE[3561] logger.c:     -- Executing
> Playback("Zap/7-1", "invalid") in new stack
> Nov  8 11:14:01 DEBUG[3561] channel.c: Scheduling timer at 160 sample
> intervals
> Nov  8 11:14:01 DEBUG[24018] chan_zap.c: Echo cancellation already on
> ...
> Nov  8 11:14:15 DEBUG[3561] chan_zap.c: Exception on 23, channel 7
> Nov  8 11:14:15 DEBUG[3561] chan_zap.c: Got event Event 262194(262194)
> on channel 7 (index 0)
> Nov  8 11:14:15 DEBUG[3561] chan_zap.c: Detected digit '2'
>
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