[asterisk-users] "Sticky" Polycom 501 keys and handset

[Darryl Dunkin]

This should be in your Asterisk sip_notify.conf file by default I
believe (if not, add it with an appropriate name):
[polycom-check-cfg]
Event=>check-sync
Content-Length=>0
 
Then in the Asterisk run this (assuming the phone is registered
properly):
sip notify polycom-check-cfg <user>
 
If the configuration on your FTP server (assuming FTP/TFTP
configuration) has changed, it will reboot.
 
Otherwise, in your sip.cfg for your phones, look for this:
voIpProt.SIP.specialEvent.checkSync.alwaysReboot="0"
 
Change it to this to always reboot when receiving the notify:
voIpProt.SIP.specialEvent.checkSync.alwaysReboot="1"
 
________________________________

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Rick Smith
Sent: Tuesday, November 07, 2006 17:44
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset



hmm, I'd like to know that.  How do you reboot remotely ? J

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mike
Sent: Tuesday, November 07, 2006 2:13 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset

 

Disregard my previous message, I succeeded in downgrading my phones.
And it worked, thanks Rick for the info.  Is there any Polycom-specific
mailing list I should be on to be aware of stuff like that?

 

Also, would you know how to check the version of sip.ld remotely? I know
how to reboot remotely, and I did for a few phones, but my paranoid self
would like to double check and see if the sip.ld 1.6.7 re-installed ok
by checking the current version.  Is that even possible?

 

Mike

	 

________________________________

	From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Rick Smith
	Sent: November 7, 2006 11:28 AM
	To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
	Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and
handset

	I had this EXACT same problem, and 2.0.x is the problem
according to Polycom Tech Support.

	 

	I had such a hard time explaining the problem, too...

	 

	Downgraded to 1.6.7 and all worked well again.  Polycom says if
you're using Asterisk, don't

	go past 1.6.7 until they say to.

	 

	From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mike
	Sent: Tuesday, November 07, 2006 11:02 AM
	To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
	Subject: [asterisk-users] "Sticky" Polycom 501 keys and handset

	 

	Hi,

	 

	I've recently bought new Polycom 501 phones, upgraded to bootrom
3.2.2 and SIP 2.0.1.   I just noticed something, which I first blamed on
Asterisk and NATs (a 2 second silence at the beginning of a call).
Something I've noticed also on my old phone (which is having the same
problem now, but its also been upgraded).

	 

	My keys are sticky.  Simple as that.  Sometimes I press a number
and the key comes up (the hardware seems fine) but the phone produces
this loooong tone as if I had pressed the key for 3 seconds.  Even the
receiver is sticky, giving my dialtone when I lift it only 1-2 seconds
after I lift the handset.  It simply looks like the phone can't keep up,
like a sluggish computer.

	 

	Anybody has ever seem this?  I'd like to downgrde to SIP 1.6.7
to see if the new sip app was the problem.  How can I do that?  I've
placed the old sip.ld file where I had to, but the phone wont pick it
up.  

	 

	Short of that, can somebody point me to the newest firmware
(2.0.2) to see if that would help?

	 

	Mike 

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