[Asterisk-Users] A few queue questions

[Matt]

> > #2 - I have agents who log into multiple queues.  I have them staticly
> > assigned to all queues, but they log in with their agent ids (defined
> > in agents.conf).  It seems that they will be wrapping on queue "1",
> > but a call from queue "2" will come in while they should still be
> > wrapping.  Is this normal?  How can I get around it?
>
> The wrapuptime specified in agents.conf will affect them regardless of them
> being in multiple queues.  The wrapuptime defined in queues.conf will only
> affect their standing for a specific queue and won't have any effect on the call
> distribution for any other queues they may be in.

AHA!  This works.. thanks I was overlooking the wrap time in agents.conf :)