[Asterisk-Users] Snom firmwares suck

[The VoIP Connection]

I can confirm that the issue with the display is usually a hardware problem,
not firmware.  If the phone has this issue, it may be related to the other
issues (locking up, etc.).  I suggest you return the phones that have this
problem for warrantee exchange.

As far as the firmware goes, the production versions generally have a few
minor issues but are pretty sound overall (relative to other vendors). -Mike

Michael Crown
Managing Partner
www.thevoipconnection.com
321.989.6728 ext. 611
sip:611 at voiceserver.thevoipconnection.com

> -----Original Message-----
> From: Dr. Michael J. Chudobiak [mailto:mjc at avtechpulse.com] 
> Sent: Friday, May 19, 2006 9:21 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Cc: asterisk at barendse.to
> Subject: Re: [Asterisk-Users] Snom firmwares suck
> 
> Remco Barende wrote:
> > Most people seem quite positive about Snom phones, I cannot 
> share this 
> > opinion.
> > 
> > The displays are dying quite often, and firmware is buggy. I have 
> > tried every firmware from 4.5 up to 5.x and 6.04 but keep having 
> > problems with phones locking up or rebooting during an 
> ongoing conversation.
> > 
> > REALLY annoying for a phone that is advertised / targeted as a 
> > business class phone
> 
> Remco,
> 
> I have a dozen Snom 360s. One had a defective LCD that would 
> become garbled after time. Snom support quickly confirmed 
> that this was a known issue, and my vendor (voipsupply) 
> quickly sent a replacement.
> 
> I've never seen any lockups or reboots. I reboot the phones 
> each night at midnight, just to be safe - try doing that to 
> see if it reduces problems. I've posted a sample perl cron 
> script at 
> http://www.voip-info.org/wiki/view/Asterisk+phone+snom to show how.
> 
> I use shielded ethernet cables ("STP") everywhere too. Try 
> that - good grounding may be beneficial. It can't hurt, anyway.
> 
> Snom support is pretty responsive. Try emailing 
> support at snom.com; they have fixed some issues for me (for 
> example, the clock was showing the wrong time due to daylight 
> savings time problems).
> 
> Try using a Grandstream GXP-2000 phone, and you'll see why 
> people like the Snoms :-)
> 
> Hope this helps - let us know if anything makes a difference!
> 
> 
> - Mike
> 
>