[Asterisk-Users] Call Center Phone with Auto Answer

[Kevin Savoy]

This is an idea I've had for long term. Might have to push it up a bit. Not
with astGUI but a similar CTI idea. Using the inbound DNIS to trigger screen
pops.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Matt Florell
Sent: Tuesday, May 09, 2006 6:01 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer

Hello,

It may be more than you want, but astGUIclient/VICIDIAL has screen
pops for inbound calls through a web browser. It is also Open-source.
http://astguiclient.sf.net

MATT---

On 5/9/06, Steve Totaro <stotaro at asteriskhelpdesk.com> wrote:
> I do but I didn't write it and it was on company time so I cannot
> share.  Sorry.  Just throwing out ideas and possibilities.
>
>
>
> Junaid Uppal wrote:
> > Hi Steve ,
> >
> > I was actually looking forward for the same thing , do y ou have
> > something like this , as an example?
> >
> > regards
> >
> > Junaid Uppal
> >
> >
> > On 5/9/06, * Steve Totaro* <stotaro at asteriskhelpdesk.com
> > <mailto:stotaro at asteriskhelpdesk.com>> wrote:
> >
> >     Use an activex screenpop.
> >
> >     Thanks,
> >     Steve Totaro
> >
> >     > -----Original Message-----
> >     > From: Kevin Savoy [mailto:ksavoy at novo1.com
> >     <mailto:ksavoy at novo1.com>]
> >     > Sent: Monday, May 08, 2006 3:32 PM
> >     > To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> >     > Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer
> >     >
> >     > This may be the way to go but not the best. Our agents frankly
> >     aren't
> >     the
> >     > brightest people and I can see them forgetting it as soon as it is
> >     said to
> >     > them, or they are not paying attention and missing the
announcement
> >     but it
> >     > is something to look into. Thanks
> >     >
> >     > -----Original Message-----
> >     > From: asterisk-users-bounces at lists.digium.com
> >     <mailto:asterisk-users-bounces at lists.digium.com>
> >     > [mailto: asterisk-users-bounces at lists.digium.com
> >     <mailto:asterisk-users-bounces at lists.digium.com>] On Behalf Of Time
> >     Bandit
> >     > Sent: Monday, May 08, 2006 2:23 PM
> >     > To: Asterisk Users Mailing List - Non-Commercial Discussion
> >     > Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer
> >     >
> >     > > Ok I can get this to work now the next problem is since the
agent
> >     stays
> >     > > "off-hook" when a call is presented to them there is no
indication
> >     of
> >     > what
> >     > > call this is. Being an inbound call center we have 100's of
> >     clients.
> >     > 1,000's
> >     > > of toll frees and DNIS. We use the Asterisk callerID function to
> >     assign
> >     > a
> >     > > name to each call so that when the call is presented to the
> >     agent it
> >     > > displays which company the call is for. With AgentLogin all the
> >     agent
> >     > gets
> >     > > is the number they dialed to log in. No idea which client this
> >     call
> >     is
> >     > for.
> >     > > Any ideas there?
> >     > When you send the caller to the queue, you can pass the name of
the
> >     > audio file to be played as the announcement to the agent when he
> >     gets
> >     > the call. Maybe you could use that and pre-record the name of the
> >     > customer, passing that audio file
> >     >
> >     > something like "exten =>
> >     > 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)"
> >     >
> >     > maybe you could also use festival
> >     >
> >     > hth
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