[Asterisk-Users] Call Center Phone with Auto Answer

[Time Bandit]

> Ok I can get this to work now the next problem is since the agent stays
> "off-hook" when a call is presented to them there is no indication of what
> call this is. Being an inbound call center we have 100's of clients. 1,000's
> of toll frees and DNIS. We use the Asterisk callerID function to assign a
> name to each call so that when the call is presented to the agent it
> displays which company the call is for. With AgentLogin all the agent gets
> is the number they dialed to log in. No idea which client this call is for.
> Any ideas there?
When you send the caller to the queue, you can pass the name of the
audio file to be played as the announcement to the agent when he gets
the call. Maybe you could use that and pre-record the name of the
customer, passing that audio file

something like "exten => 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)"

maybe you could also use festival

hth