[Asterisk-Users] Call Center Phone with Auto Answer

[Kevin Savoy]

Because we will have many of these phones in remote locations and we don't
want to be chewing up bandwidth with agents not on calls. Am I making the
right assumption here that phones that are idle will not be taking up
bandwidth where ones with MOH playing would be?

 

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From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve Totaro
Sent: Monday, May 08, 2006 10:40 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer

 

 

Why not just use AgentLogin and let them listen to music until a call comes
in?

Thanks,
Steve Totaro

  

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From: Kevin Savoy [mailto:ksavoy at novo1.com] 
Sent: Monday, May 08, 2006 11:27 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer

 

Correct. We have to hit the "answer" button. In a call center environment
such as ours we don't want to give the agents the option of not answering
the call when they are logged in.

 

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From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve Totaro
Sent: Monday, May 08, 2006 10:15 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer

 

Does the phone ring, just not auto-answer?

 

Thanks,
Steve Totaro

  

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From: Kevin Savoy [mailto:ksavoy at novo1.com] 
Sent: Monday, May 08, 2006 10:17 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer

 

Firstly the auto-answer on both the 301 and 501 phone is set to on, but it
doesn't seem to have an effect. I'll have to look into this _ALERT_INFO
variable. Not much experience with it here. 

Could you give me a dial plan example that would work? Here is what we have
now.

 

exten=>3472,1,Answer()

exten=>3472,2,Wait(1)

exten=>3472,3,Playback(this-call-may-be-monitored-or-recorded)

exten=>3472,4,SetCallerID(ICS)

exten=>3472,5,Queue(ICS)

 

What can I add to this to make the phone auto-answer? Thanks

 

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From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Philippe
Lindheimer
Sent: Friday, May 05, 2006 6:29 PM
To: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer

 

I don't see any reason you can't use a polycom. You should be able to solve
your problem multiple ways. You can simply put the default ring on the
Polycom to autoanswer if that is the sole purpose, give it a second
extension to be used in the queue that is programmed to autoanswer, as a
couple of examples, or design your dialplan such that the appropriate
_ALERT_INFO variable is set where the queue is concerned.

 

p

 


From: "Kevin Savoy" <ksavoy at novo1.com>
To: "'Asterisk Users Mailing List - Non-Commercial Discussion'"
<asterisk-users at lists.digium.com>
Date: Fri, 5 May 2006 15:31:41 -0500
Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer

The problem with what is in wiki is that these calls are being sent to a
queue. There is no way to have the queue dial the preceding digit that I can
think of that would trigger this. In the example shown he has an 8 dialed
before the extension. How would I get Asterisk to dial an 8 before sending
the call to the logged in agent in the queue?

Thanks

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mike Clark
Sent: Friday, May 05, 2006 2:55 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer

Kevin Savoy wrote:

> Can anyone recommend a phone to use in an inbound call center 
> environment that has an auto answer feature? We don't want the agents 
> having to acknowledge the call. The call should just activate on the 
> headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. 
> None of these support it.
>
My Polycom phones support auto-answer. This link should get you started.

http://www.voip-info.org/wiki-Polycom+auto-answer+config

Mike
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