[Asterisk-Users] Call Center Phone with Auto Answer

[Kevin Savoy]

We are using agent login but we don't want MOH on the line at all times as
some of these phones could and probably will be connected in remote
locations. We don't want to stream MOH across frames chewing up bandwidth
when there are no calls to present to that phone. We do have the ackcall=no
in the agents.conf and it seems to have no affect.

Am I missing something here? Appreciate any help

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sean Cook
Sent: Friday, May 05, 2006 3:22 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer

Kevin Savoy wrote:
>
> Can anyone recommend a phone to use in an inbound call center 
> environment that has an auto answer feature? We don't want the agents 
> having to acknowledge the call. The call should just activate on the 
> headphones. We have tried Grandstream 2000, Polycom 301, 501 and 601. 
> None of these support it.
>
> Thanks
>
May be I am not understanding... Why not use agentlogin and have the 
agents always logged in with MOH... they get a beep and they are 
connected.. Change ackcall=no in agents.conf

Then you don't need auto-answer
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