[Asterisk-Users] Running applications when a queued call isanswered

[Alexander Lopez]

>From the queues.com file.

; An announcement may be specified which is played for the member as
; soon as they answer a call, typically to indicate to them which queue
; this call should be answered as, so that agents or members who are
; listening to more than one queue can differentiated how they should
; engage the customer
;
;announce = queue-markq


This allows you to have one announcement per queue, You could use a
script to change the file, but it does not lock the file so if you
change it while it is being read the other person (agent) hears the
change

Do you want a dynamic message played to each agent before he picks up??

That can also be done, but it is not as simple.


> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Scott Gifford
> Sent: Wednesday, May 03, 2006 7:45 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Running applications when a queued call
> isanswered
> 
> "Alexander Lopez" <Alex.Lopez at OpSys.com> writes:
> 
> > Use the Local channel and add the agents using that IE:
> >
> > Member Local/3772 at extensions-context
> 
> Thanks Alexander,
> 
> That works, but it's backwards.  That is, when I give a command like:
> 
>     SayDigits(${EXTEN})
> 
> it says it to the caller, not the agent.  Is there a way to make this
> work the other way around, so I can ring the agent's phone, send
> things to the agent's phone (like announcements or URLs), then when
> I'm done connect the agent to the caller?
> 
> Thanks!
> 
> ----Scott.
> 
> > Snip
> >
> >> Hello,
> >>
> >> I'm experimenting with Asterisk for possible use in a call center.
> >> I'm trying to figure out how to run applications when an agent
answers
> >> a call in the queue.
> 
> 
> [...]
> 
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