[Asterisk-Users] Queue reporting seems broken.

[Johann]

The wiki page doesn't mention the other fields in the file.

<TIMESTAMP>:<UNIQUEID>:<QUEUE>:<AGENT>:<ACTION>:<ARG1>:<ARG2>:<ARG3>

Depending on the action some of the fields may contain 'NONE' instead.  You will 
need to use the <AGENT> field to match who the connect and 
completeagent/completecaller messages are for.

Keep in mind the <UNIQUEID> field will be the same for a caller as they go 
through the queue.  So the enterqueue, connect, complete actions will have the same.


--johann

Thermal Wetland wrote:
> I am trying to figure out which one of our agents is answering the calls.
> 
> According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log 
> the only time the queue_log puts the channel (agent) is during logoff & 
> logon.
> 
> There is the connect & completeagent message, but it doesn't show which 
> channel (agent) answered the phone.
> 
> I can't even figure it our cross referencing the CDR records, the CDR 
> record only has the queue number.
> 
> Is there a way around this?
> 
> Aloha,
> Matt
> 
> 
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