[Asterisk-Users] Confused on Agents and Queues

[Kevin Smith]

Hi Matt,

We have somewhat of a similar setup here in my office. We have multiple 
queues to which different agents are a member to anyone of them. 
Basically what I chose to do was make my own custom log in script. I 
reference to the voicemail box and use the ID and password to 
authenticate our users. However, the difference we use the same phone. 
But you could use both the mail box and the password to authenticate the 
user (VMauthenicate) and then use AddQueueMember with the caller ID they 
are calling from.

If you need some help going in that direction, feel free to let me know.

Kevin

Matt wrote:
> Hi,
> I'm confused with agents and queues in Asterisk.  If I use
> AddQueueMember() then "show queues" shows the agents that I have
> logged into the queue... however the agent ID has to be the extension
> the agent is sitting at ... kinda useless for stats tracking.
>
> If I use AgentCallbackLogin() then "show queues" shows no agents
> logged in, but it works and "show agents" shows the agent logged in.
>
> How can I have my agents log in with a unique ID for *THEM* and have
> the calls ring to whatever extension they are at?
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