[Asterisk-Users] Call Monitoring / Call Takeover with Asterisk

[Nicolás Gudiño]

Well, the Flash Operator Panel supports barge in too, with the option
to barge muted so the people involved in the conversation won't notice
the interruption. And then the supervisor can drop one of the channels
or mute/unumute them. But it uses meetme, as well as all the other
manager applications that supports this.

>
> VICIDIAL supports this when using VICIDIAL for inbound and/or outbound calling.
> Blind monitoring, barging in on the call and hijacking the customer
> from the agent.

> > I have been doing some work with the Asterisk Management API and there
> > is a commadn where you can transfer a call. This is what you may be
> > looking for
> >
> > Not sure, trying to be as helpful as I can
> >
> > >         -----Original Message-----
> > >         From: Cory Andrews [mailto:Cory at VOIPSupply.com]
> > >         Sent: Tue 3/28/2006 9:59 PM
> > >         To: asterisk-users at lists.digium.com
> > >         Cc:
> > >         Subject: [Asterisk-Users] Call Monitoring / Call Takeover with Asterisk
> > >
> > >
> > >         Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call.  For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call?

--
Nicolás Gudiño
Buenos Aires - Argentina