[Asterisk-Users] Re: Re: Agent in multiple queues?

Matt mhoppes at gmail.com
Thu Mar 30 07:34:54 MST 2006


I'm so confused right now.   Asterisk is letting me log into queues
with agent ids that do not exist in agents.conf, it is not prompting
me for passwords... any thoughts? I am running 1.2.5

On 3/30/06, Lenz <lenz-ml at loway.it> wrote:
>
> I am not sure if it has been fixed, but using groups used to behave
> erratically in earlier versions of *, so I am not used to doing it. A few
> more configf lines are well worth the added stability.
> l.
>
>
>
> On Thu, 30 Mar 2006 10:30:50 +0200, Tomislav Parčina <tparcina at lama.hr>
> wrote:
>
> > In article <op.s66cgsfg3wzjep at pc-lenz.xcept.it.local>, lenz-ml at loway.it
> > says...
> >>
> >> You just add the same agent to both queues (don't use groups), like in
> >> queues.conf:
> >>
> >> [queue1]
> >> ....
> >> member=>Agent/101
> >>
> >> [queue2]
> >> ...
> >> member=>Agent/101
> >>
> >> Now Agent 101 is a member of both queues, and will not be called while
> >> s/he is on conversation.
> >
> > I have done it that way, but it's dirty. It would be much cleaner if I
> > could define 5 groups for 5 queue's. And in each group define one or
> > more agents and join groups to queues.
> >
> >
>
> --
> Loway Research - Home of QueueMetrics
> http://queuemetrics.loway.it
>
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