[Asterisk-Users] Re: Re: Agent in multiple queues?

[Tomislav Parčina]

In article <op.s66cgsfg3wzjep at pc-lenz.xcept.it.local>, lenz-ml at loway.it says...
> 
> You just add the same agent to both queues (don't use groups), like in  
> queues.conf:
> 
> [queue1]
> ....
> member=>Agent/101
> 
> [queue2]
> ...
> member=>Agent/101
> 
> Now Agent 101 is a member of both queues, and will not be called while  
> s/he is on conversation.

I have done it that way, but it's dirty. It would be much cleaner if I could define 5 groups for 5 queue's. And in each group define one or more agents and join groups to queues.


--
Tomislav Parcina
tparcina#lama.hr