[Asterisk-Users] Re: AAH lost my IVR phrases

[Tim Litwiller]

Jim Hanlon wrote:
> The points I feel are confusing are:
>
>  1. The alterations to the config files made via AMP "Setup" pages are archived in the Asterisk DBMS, but changes made via the AMP "Maintenance" pages are not (Apparently. It's hard to be sure what the rules are). Such differences in behavior are arbitrary, and quite confusing to a novice Asterisk administrator.
>
>   
Actually in AAH the Maintenance pages aren't part of AMP - AAH glues all 
these other tools together and sometime they step on each others toes. 
It is Asterisk that is the problem. It is that there are several 
partially incompatible management layers in AAH.  If you know the rules 
you can get around the incompatibilities - otherwise you have the 
problems you've wrote about.

>  2. The changes made via the "Maintenance" pages work, at least for a while. And then, after some time passes, or some event occurs (which is it?), the archived entries simply overwrite the existing ones. No warning, no announcement. And no backup. This behavior again is arbitrary; I would much rather have a proposed change simply not work at all, rather than have it work for a time and then suddenly stop. In the former case, I can just keep experimenting; in the latter, I button things up with a sense of accomplishment, only to be chagrined a few days or weeks later.
>
>   
They should stay until something asks AMP to redo it's config files.  
Add a user or anything else and it will pull it's config from the 
database and rewrite the asterisk config files based on what it knows 
from the database.

So never edit a _additional file AMP uses those for it's database 
managed configs
edit the  _custom file and your setting should stay.


> Please don't misinterpret my remarks. Asterisk is a great system, and AAH is a marvel. I have learned a lot in the past couple of
> months. But I got surprised by Asterisk's backup and restore policies for its config files.
>
> Appreciate the advice to put persistent data in _custom files.
>
> Jim H.
>
>
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>   
> Thanks for your comments, much appreciated. It's obvious that Asterisk 
> backs its config info in a database. And it's a great idea.