[Asterisk-Users] Re: Re: AAH lost my IVR phrases

[Steven]

This is not an issue with asterisk.
Asterisk does not use the database, nor has a web interface.

AMP (included with AAH) is an addon that uses a database for it's configs.
The only way that asterisk can use them, is to write them out to standard asterisk config files.

The rules with AMP, (which I also learned the hard way) is that if it says _additional, do not hand edit it.
If it says _ custom.conf, you are safe editing it.


-- 
-- 
Steven

May you have the peace and freedom that come from abandoning all hope of having a better past.
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"Jim Hanlon" <Jim_Hanlon at mverify.com> wrote in message news:20060329193746.E1EBDC153 at lists.digium.com...
>
>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steven
>> Sent: Wednesday, March 29, 2006 10:43 AM
>> To: asterisk-users at lists.digium.com
>> Subject: [Asterisk-Users] Re: AAH lost my IVR phrases
>>
>> AAH uses a database to store the configs.
>> It then outputs the database info into the text files for
>> asterisk to use.
>> ALL _additional files are built from the database and hand
>> edits WILL be lost.
>> If you are trying to do something that can't be done in the
>> web interface, you need to put that into the _custom files.
>>
>> --
>
> Thanks for your comments, much appreciated. It's obvious that Asterisk backs its config info in a database. And it's a great idea.
> The points I feel are confusing are:
>
> 1. The alterations to the config files made via AMP "Setup" pages are archived in the Asterisk DBMS, but changes made via the AMP
> "Maintenance" pages are not (Apparently. It's hard to be sure what the rules are). Such differences in behavior are arbitrary, and
> quite confusing to a novice Asterisk administrator.
>
> 2. The changes made via the "Maintenance" pages work, at least for a while. And then, after some time passes, or some event occurs
> (which is it?), the archived entries simply overwrite the existing ones. No warning, no announcement. And no backup. This behavior
> again is arbitrary; I would much rather have a proposed change simply not work at all, rather than have it work for a time and 
> then
> suddenly stop. In the former case, I can just keep experimenting; in the latter, I button things up with a sense of 
> accomplishment,
> only to be chagrined a few days or weeks later.
>
> Please don't misinterpret my remarks. Asterisk is a great system, and AAH is a marvel. I have learned a lot in the past couple of
> months. But I got surprised by Asterisk's backup and restore policies for its config files.
>
> Appreciate the advice to put persistent data in _custom files.
>
> Jim H.
>
>
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