[Asterisk-Users] AAH lost my IVR phrases

[Kerry Garrison]

You made some change to something using AMP and it overwrote the
extensions_additional.conf file as it was designed to do. The only safe
place to put customizations is in extensions_custom.conf.

Kerry Garrison
Publisher - http://GeekGazette.com - http://VOIPSpeak.net
(949) 502-7819 x200 - kerryg at techdatapros.com
http://www.techdatapros.com 
 

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Jim Hanlon
> Sent: Wednesday, March 29, 2006 8:02 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] AAH lost my IVR phrases
> 
> Hello-
>  I have a low traffic AAH setup, a few hardphones, a few 
> softphones, 50 calls per day max. I used the AMP Digital 
> Receptionist to make a simple voice menu: "Thank you for 
> calling xxxx". I did this for both Normal times and After 
> Hours times. It worked fine.
> 
> I then went to the AMP Maintenance window, Config Edit, got 
> the "phpconfig for Asterisk PBX" page, and selected the 
> extensions_additional.conf page. On this page were the 
> entries for the Normal and After Hours greetings. The initial 
> greeting phrases were expressed in terms of statements like:
>  "exten => s,n,Background(custom/aa_num)". It was easy to 
> extend the greeting (for instance, "Office hours are 7-7", 
> "Press pound for directory"..) by directly adding more canned 
> phrases, like so:
>  "exten => s, n+1, Background(custom/aa_num+1)"
>  etc...
> 
> Hit update, Re-Read Configs. Try it out. 
> 
> It worked fine. And I felt pretty clever. For a few weeks.
> 
> Then a complaint: Callers encountered an obviously truncated 
> IVR script, and had no way out of the maze. Sure enough, only 
> one phrase was being uttered. And, sure enough, only one 
> phrase was being commanded by the existing 
> extensions_additional.conf file. I re-edited the file, 
> updated, and things worked again.
> 
> !!!? What happened to my edited, updated, and Re-Read 
> extensions_additional.conf file?
> 
> Anybody ever encounter this behavior?
> 
> What to do, in order to avoid this mishap in the future?
> 
> Ideas, thoughts?
> 
> Thanks,
> 
> Jim Hanlon
> 
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