[Asterisk-Users] Call Monitoring / Call Takeover with Asterisk

[Devraj Mukherjee]

http://www.voip-info.org/wiki-Asterisk+manager+API

I have been doing some work with the Asterisk Management API and there
is a commadn where you can transfer a call. This is what you may be
looking for

Not sure, trying to be as helpful as I can

On 3/29/06, Steve Totaro <stotaro at asteriskhelpdesk.com> wrote:
> I do not think so but it would be a great feature.
>
>         -----Original Message-----
>         From: Cory Andrews [mailto:Cory at VOIPSupply.com]
>         Sent: Tue 3/28/2006 9:59 PM
>         To: asterisk-users at lists.digium.com
>         Cc:
>         Subject: [Asterisk-Users] Call Monitoring / Call Takeover with Asterisk
>
>
>         Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call.  For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call?
>
>         Cory J Andrews
>         ++++++++++++
>         VOIPSupply.com
>         454 Sonwil Drive
>         Buffalo, NY 14225
>         ++++++++++++++
>         voice - 716.630.1555 X22
>         email - Cory at VOIPSupply.com
>         AIM - B2CORY
>
>
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--
Devraj Mukherjee
Eternity Technologies Pty Limited