[Asterisk-Users] Call Monitoring / Call Takeover with Asterisk

[Cory Andrews]

Does Asterisk support, in a call center type environment, the ability for a supervisor to monitor a call between a system user and a 3rd party, and allow them to physically take over the call.  For instance if a call center supervisor is randomlay monitoring agent calls, and for some reason need to intervene on a call without first having been conferenced into the call?  

Cory J Andrews
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VOIPSupply.com
454 Sonwil Drive
Buffalo, NY 14225
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voice - 716.630.1555 X22
email - Cory at VOIPSupply.com
AIM - B2CORY
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