[Asterisk-Users] Agents on DND still receiving calls...

[Stephen Kratzer]

Fellow Asterisk Users,

I'm running Asterisk 1.2.5, and I've configured basic call queueing using 
agents. The problem I'm having is that agents who are on DND are still 
considered (by Asterisk) to be eligible to take calls. This means that calls 
will hit voicemail even when other agents who are not on DND are available. 
Any ideas how I can make agents ineligible to receive calls until they come 
off DND. I don't want agents to have to login/logout every time they step 
away from their desks.

Stephen Kratzer
CTI Networks, Inc.