[Asterisk-Users] after-queues

[Dovid Bender]

--- BJ Weschke <bweschke at gmail.com> wrote:

> On 3/27/06, Dov Bigio <dovb at terra.com.br> wrote:
> >
> > Hi,
> >
> > I have the following requirement.. after a
> customer is answered by a Queue,
> > I want him to be redirected to another extensions,
> where an IVR would answer
> > and ask for his opinion about the analyst who just
> solved his issue.
> >
> > Is there a way to redirect him automatically, or
> do I have to ask my agents
> > to manually transfer the users to this IVR
> extension?
> >
> 
>  If the agent hangs up it's going to signal
> termination of the call,
> so they would currently need to transfer out to an
> extension prior to
> moving on.

Have not tested this but if you can transfer the call
from the CLI you want to make an app on the desktop
that will grab the call and transfer it to that
extension that way they just have to click on
something rather then allways hit transfer then exten.
number


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