[Asterisk-Users] Transferring a call with IAX
Douglas Garstang
dgarstang at oneeighty.com
Fri Mar 24 14:55:06 MST 2006
Aaron.
Uhm... yes. I thought you picked up on that.
It's like this:
PBX Server -> ACD Server(queue times out) -> VM Server
I'd like it to go like this:
PBX Server -> ACD Server(queue times out) -> PBX Server -> VM Server
So, after the pbx server dials the acd server, and the queue times out, I wanted to have control returned to the pbx server where _it_ could dial the VM server, instead of the ACD server doing it. I thought you where doing something similar?
Douglas.
> -----Original Message-----
> From: Aaron Daniel [mailto:amdtech at shsu.edu]
> Sent: Friday, March 24, 2006 2:51 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: RE: [Asterisk-Users] Transferring a call with IAX
>
>
> Hhhmmm... I missed something... You're jumping from one
> calling server
> through a "callee" server, and then from there to another server for
> voicemail?
>
> Aaron
>
> On Fri, 24 Mar 2006, Douglas Garstang wrote:
>
> > Thanks Aaron, but nope... that didn't do it. I put an
> explicit hangup right after the Queue app on the ACD server,
> and I see this when it times out:
> > Executing Hangup("IAX2/216.187.142.203:4569-2", "") in new stack
> >
> > However, the calling server never regained control. Ahhh
> Asterisk a marvelous thing... I can see myself spending days
> on trying to get this to work.
> >
> > Doug
> >
> >> -----Original Message-----
> >> From: Aaron Daniel [mailto:amdtech at shsu.edu]
> >> Sent: Friday, March 24, 2006 1:43 PM
> >> To: Asterisk Users Mailing List - Non-Commercial Discussion
> >> Subject: RE: [Asterisk-Users] Transferring a call with IAX
> >>
> >>
> >> Heh, lots of voodoo... I've got a drawer full of dolls shaped
> >> like servers
> >> that we stick pins into when something's not working :)
> >>
> >> Anyway... um, let's see if I can piece this together, it's kinda
> >> scattered...
> >>
> >> A call comes from SCM2 (the secondary call server) and it
> >> starts looking
> >> for the phone with this:
> >> Dial(SIP/${info_forwardto},25);
> >> then using the DIALSTATUS, if it finds that it's in
> >> CHANUNAVAIL, it sends
> >> it to the primary server:
> >> case "CHANUNAVAIL":
> >>
> >> Dial(IAX2/asterisk:password at scm1.shsu.edu/${info_forwardto},25,wW);
> >> &uvm(${ext});
> >> Hangup;
> >> break;
> >>
> >> In order to keep the call compartmentalized, on SCM1, we've got:
> >> context from-scm2 {
> >> _4XXXX => {
> >> NoOp(DIALING SIP EXTENSION ${EXTEN} - FROM
> >> ${CALLERIDNUM});
> >> Dial(SIP/${EXTEN},20,wW);
> >> Hangup;
> >> };
> >>
> >> _6XXXX => {
> >> NoOp(DIALING SIP EXTENSION ${EXTEN} - FROM
> >> ${CALLERIDNUM});
> >> Dial(SIP/${EXTEN},20,wW);
> >> Hangup;
> >> };
> >> };
> >>
> >> I think your problem is that the other server isn't hanging
> >> up the line
> >> when it runs out of the queue. Add this, and it should
> work for you:
> >>
> >> exten => oe_custcare,5,Hangup
> >>
> >> Let me know if that works :)
> >>
> >> Aaron
> >>
> >> P.S. It's the same on both servers, just the server names are
> >> switched.
> >> Either server can be the primary. If you want it in
> extensions.conf
> >> language, let me know.
> >>
> >> On Fri, 24 Mar 2006, Douglas Garstang wrote:
> >>
> >>> Aaron,
> >>>
> >>> That's not what I'm seeing. I'd like to know how your doing it.
> >>> Here's what the calling system has:
> >>>
> >>> exten => 2944000,1,Dial(SIP/2944030,15,tr)
> >>> exten => 2944000,2,Answer
> >>> exten => 2944000,3,Wait,1
> >>> exten => 2944000,4,Playback(thank-you-for-calling)
> >>> exten => 2944000,5,Playback(customer-service)
> >>> exten =>
> >> 2944000,6,Macro(DialIAX,acdserver1,oe_custcare,oneeighty_acd)
> >>>
> >>> and on the callee system(acd box) I have:
> >>> exten => oe_custcare,1,Answer
> >>> exten => oe_custcare,2,Queue(oe_custcare||||120)
> >>> exten => oe_custcare,3,NoOP(QUEUE DONE)
> >>> exten => oe_custcare,4,Macro(DialIAX,vmserver1,2944002,vmdeposit)
> >>>
> >>> and here's the Macro on the calling system:
> >>> exten => s,1,Dial(IAX2/pbxuser@${ARG1}/${ARG2}@${ARG3})
> >>> exten => s,2,Goto(s-${DIALSTATUS},1)
> >>> exten => s-ANSWER,1,Goto(s-OK,1)
> >>> exten => s-NOANSWER,1,Goto(s-ERROR,1)
> >>> exten => s-CONGESTION,1,Goto(s-ERROR,1)
> >>> exten => s-CHANUNAVAIL,1,Goto(s-ERROR,1)
> >>> exten => s-ERROR,1,Answer()
> >>> exten => s-ERROR,2,Wait,1
> >>> exten => s-ERROR,3,Set(i=1)
> >>> exten => s-ERROR,4,While($[${i} < 4])
> >>> exten => s-ERROR,5,Playback(cannot-complete-network-error)
> >>> exten => s-ERROR,6,Playback(message-number)
> >>> exten => s-ERROR,7,Playback(letters/o)
> >>> exten => s-ERROR,8,Playback(letters/e)
> >>> exten => s-ERROR,9,Playback(digits/9)
> >>> exten => s-ERROR,10,Playback(digits/0)
> >>> exten => s-ERROR,11,Playback(digits/0)
> >>> exten => s-ERROR,12,Set(i=$[${i} + 1])
> >>> exten => s-ERROR,13,EndWhile
> >>> exten => s-ERROR,14,Hangup()
> >>> exten => s-OK,1,MacroExit
> >>>
> >>> The callee system executes the NoOP(QUEUE DONE) when the
> >> queue times out, but does not return control to the calling
> >> system. I have to dial the VM server from the ACD box. I
> >> don't understand how that could work anyways. Once you've
> >> transferred the call, you've transferred it.
> >>>
> >>> What voodoo are you using?
> >>>
> >>> Doug.
> >>>
> >>
> >> --
> >> Aaron Daniel
> >> Computer Systems Technician
> >> Sam Houston State University
> >> amdtech at shsu.edu
> >> (936) 294-4198
> >> _______________________________________________
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> >>
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>
> --
> Aaron Daniel
> Computer Systems Technician
> Sam Houston State University
> amdtech at shsu.edu
> (936) 294-4198
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-users
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