[Asterisk-Users] I'm FED UP with BroadVoice

[Rich Adamson]

> On Mar 23, 2006, at 11:05 AM, Ronald Lewis wrote:
> 
>> After months of BroadVoice ignoring my trouble tickets for dropped 
>> calls, delayed termination, etc., I'm throwing in the towel. While 
>> they have credited $19.95 to my account, they refuse to credit 
>> anything more, despite ALL of the problems I've had. I feel the least 
>> they could do is credit the remaining $8.61 to my account, yet they 
>> won't.
>>  
>> I haven't really been following up on porting between VoIP providers, 
>> but is there a remote chance I can save my phone number? I'd sure hate 
>> to change numbers again -- this has been a NIGHTMARE. Everyday, calls 
>> are dropping, and I'm calling people back 2 to 3 times to establish a 
>> decent connection.
>>  
>> And their response (paraphrasing): "We've made the best effort to 
>> ensure your service is functional ... but there are some things beyond 
>> our control with VoIP." Not good enough! I had great service with 
>> Vonage, and the times I use VoipJet, it works perfectly!
>>  
> I hate to sound like a broken record, record,  but it is also very 
> important to look at the routes from you asterisk box and or phones to 
> the call terminator.  No matter how good a ITSP is, or how excellent 
> there support is,  if the internet between you and them has issues then 
> you are SOL.
> 
> I have had positive experience with both Teliax and with Nufone.net, 
> both of which I selected based on positive feedback here on the list.  
> They have both worked reliably for me, although frickin' comcast 
> sometimes has very poor latency,  which they admit, but fail to do 
> anything about.
> 
> I am looking at also using a third company as I see that sellvoip.net is 
> very inexpensive, can provide me with a local number (seattle, wa) AND 
> is very close to me geographically.  The 11 MS ping from my comcast 
> connection is a powerful motivator.

I too am kind of surprised Ron didn't look into teliax, particularly 
since they are just down the block (relatively speaking) from his 
location. ;)