[Asterisk-Users] Tearing my hair out with Queues

[Douglas Garstang]

Oh your kidding. I have to call Answer() first? I thought Queue() implicitly called Answer. Anyway, now that I have Answer() in there, it seems to be behaving a lot better. Thanks for your help. I'll check it out more tomorrow. 
 
Really... I thought Queue() and other apps called Answer() themselves...
 
Doug.
 

	-----Original Message----- 
	From: CC Jay [mailto:jjcoolio at gmail.com] 
	Sent: Thu 3/23/2006 11:54 PM 
	To: Asterisk Users Mailing List - Non-Commercial Discussion 
	Cc: 
	Subject: Re: [Asterisk-Users] Tearing my hair out with Queues
	
	
	Let's try the obvious first, how about
	
	exten => q_main,1,Answer
	exten => q_main,2,etc.
	
	Fingers crossed :)
	
	
	On 3/24/06, Douglas Garstang <dgarstang at oneeighty.com> wrote: 

		Here you go. I'm not sure this is much use. It's a bit hard to explain as I have one system calling another via IAX where the Queue() command is executed... Calls are VOIP->VOIP, on our network... This case below is where each agent (there's 6) is rung for 30sec, but the Queue aborts after 120s, not 300s! 
		
		extensions.conf(Caller):
		[macro-DialIAX]
		exten => s,1,Dial(IAX2/pbxuser@${ARG1}/${ARG2}@${ARG3})
		exten => s,2,Goto(s-${DIALSTATUS},1)
		exten => s-ANSWER,1,Goto(s-OK,1)
		exten => s-NOANSWER,1,Goto(s-ERROR,1) 
		exten => s-CONGESTION,1,Goto(s-ERROR,1)
		exten => s-CHANUNAVAIL,1,Goto(s-ERROR,1)
		exten => s-ERROR,1,Answer()
		exten => s-ERROR,2,Wait,1
		exten => s-ERROR,3,Set(i=1)
		exten => s-ERROR,4,While($[${i} < 4]) 
		exten => s-ERROR,5,Playback(cannot-complete-network-error)
		exten => s-ERROR,6,Playback(message-number)
		exten => s-ERROR,7,Playback(letters/o)
		exten => s-ERROR,8,Playback(letters/e)
		exten => s-ERROR,9,Playback(digits/9) 
		exten => s-ERROR,10,Playback(digits/0)
		exten => s-ERROR,11,Playback(digits/0)
		exten => s-ERROR,12,Set(i=$[${i} + 1])
		exten => s-ERROR,13,EndWhile
		exten => s-ERROR,14,Hangup()
		exten => s-OK,1,MacroExit 
		...
		exten => 2944000,1,Macro(DialIAX,acdserver1,q_main,oneeighty_acd)
		exten => 2944000,2,NoOp(IM BACK)
		
		extensions.conf(Callee):
		exten => q_main,1,Queue(oneeighty_main||||300)
		exten => q_main,2,NoOp(${QUEUESTATUS}) 
		exten => q_main,3,NoOp(${DIALSTATUS})
		exten => q_main,4,Hangup
		
		queues.conf(Callee):
		[oneeighty_main]
		musiconhold = default
		joinempty = strict
		leavewhenempty = strict
		strategy = rrmemory
		timeout = 30
		;retry = 0
		member => Agent/80014055
		member => Agent/80014057
		member => Agent/80014052
		member => Agent/80014051
		member => Agent/80014033
		member => Agent/80014050
		
		
		
		        -----Original Message-----
		        From: CC Jay [mailto:jjcoolio at gmail.com]
		        Sent: Thu 3/23/2006 11:16 PM
		        To: Asterisk Users Mailing List - Non-Commercial Discussion 
		        Cc:
		        Subject: Re: [Asterisk-Users] Tearing my hair out with Queues
		
		
		        In that case, you should post part of extensions.conf which is related to Queues/agents, which makes it easier to troubleshoot your problem. Besides, you haven't mentioned how incoming calls get into your queue. PSTN or VoIP calls? 
		        All providers set some limit on the time a call can be placed on their trunks without being answered. For PSTN, the time limit is 90 sec. Could that be the cause for your Queue timeout of 120 sec?
		
		
		
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