[Asterisk-Users] Tearing my hair out with Queues

[CC Jay]

Let's try the obvious first, how about

exten => q_main,1,Answer
exten => q_main,2,etc.

Fingers crossed :)

On 3/24/06, Douglas Garstang <dgarstang at oneeighty.com> wrote:
>
> Here you go. I'm not sure this is much use. It's a bit hard to explain as
> I have one system calling another via IAX where the Queue() command is
> executed... Calls are VOIP->VOIP, on our network... This case below is where
> each agent (there's 6) is rung for 30sec, but the Queue aborts after 120s,
> not 300s!
>
> extensions.conf(Caller):
> [macro-DialIAX]
> exten => s,1,Dial(IAX2/pbxuser@${ARG1}/${ARG2}@${ARG3})
> exten => s,2,Goto(s-${DIALSTATUS},1)
> exten => s-ANSWER,1,Goto(s-OK,1)
> exten => s-NOANSWER,1,Goto(s-ERROR,1)
> exten => s-CONGESTION,1,Goto(s-ERROR,1)
> exten => s-CHANUNAVAIL,1,Goto(s-ERROR,1)
> exten => s-ERROR,1,Answer()
> exten => s-ERROR,2,Wait,1
> exten => s-ERROR,3,Set(i=1)
> exten => s-ERROR,4,While($[${i} < 4])
> exten => s-ERROR,5,Playback(cannot-complete-network-error)
> exten => s-ERROR,6,Playback(message-number)
> exten => s-ERROR,7,Playback(letters/o)
> exten => s-ERROR,8,Playback(letters/e)
> exten => s-ERROR,9,Playback(digits/9)
> exten => s-ERROR,10,Playback(digits/0)
> exten => s-ERROR,11,Playback(digits/0)
> exten => s-ERROR,12,Set(i=$[${i} + 1])
> exten => s-ERROR,13,EndWhile
> exten => s-ERROR,14,Hangup()
> exten => s-OK,1,MacroExit
> ...
> exten => 2944000,1,Macro(DialIAX,acdserver1,q_main,oneeighty_acd)
> exten => 2944000,2,NoOp(IM BACK)
>
> extensions.conf(Callee):
> exten => q_main,1,Queue(oneeighty_main||||300)
> exten => q_main,2,NoOp(${QUEUESTATUS})
> exten => q_main,3,NoOp(${DIALSTATUS})
> exten => q_main,4,Hangup
>
> queues.conf(Callee):
> [oneeighty_main]
> musiconhold = default
> joinempty = strict
> leavewhenempty = strict
> strategy = rrmemory
> timeout = 30
> ;retry = 0
> member => Agent/80014055
> member => Agent/80014057
> member => Agent/80014052
> member => Agent/80014051
> member => Agent/80014033
> member => Agent/80014050
>
>
>
>         -----Original Message-----
>         From: CC Jay [mailto:jjcoolio at gmail.com]
>         Sent: Thu 3/23/2006 11:16 PM
>         To: Asterisk Users Mailing List - Non-Commercial Discussion
>         Cc:
>         Subject: Re: [Asterisk-Users] Tearing my hair out with Queues
>
>
>         In that case, you should post part of extensions.conf which is
> related to Queues/agents, which makes it easier to troubleshoot your
> problem. Besides, you haven't mentioned how incoming calls get into your
> queue. PSTN or VoIP calls?
>         All providers set some limit on the time a call can be placed on
> their trunks without being answered. For PSTN, the time limit is 90 sec.
> Could that be the cause for your Queue timeout of 120 sec?
>
>
>
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