[Asterisk-Users] Question about advanced IVR

[Bob McDowell]

There are some good examples of IVR on the wiki (insert prepared
response to comment about the availability of said wiki)...

http://www.voip-info.org/wiki/view/Asterisk+tips+ivr+menu

The wiki also says you can use 'ControlPlayback' to satisfy parts of 3c.
Note I've never tried it...

http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+ControlPlaybac
k

To do random sounds one might consider music on hold.  Something could
probably be mocked up using a DTMF driven 'SetMusicOnHold' command.  I
don't know.  Music on hold would also satisfy your requirement of only
needing to update the files, and not the configuration.

http://www.voip-info.org/wiki/index.php?page=Asterisk+config+musiconhold
.conf

Hopefully these random thoughts will get you started.


Bob McDowell

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Devon
Watkins
Sent: Thursday, March 16, 2006 11:26 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Question about advanced IVR

Hi all,

I am a fairly new * user, so please bear with me. I have been scoring
the net for this info, but have had little success.

I am looking for any tips and info on how to build a "information
delivery" ivr app. By that I mean it will simply play prerecorded sound
files and respond to key presses.

Basic idea is this,

1. answer call
2. go through various standard menu's etc to get to the info ads 3. once
correct set of info ads is reached do this  3.a  select what ads are
eligible for this grouping based on DB info  3.b play selected ads in
random order  3.c respond to key press for "skip this ad", "repeat this
ad", and "exit this set of ads"

The basics are pretty simple, but the hard part is that once the IVR app
is built, I don't want to have to update it when I change content, just
want it to work with new/updated content (ad messages).

blah ..prolly alot more info than anyone cared to read, but I am hoping
someone will be able to point me to some info on how to do this.

TIA
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