[Asterisk-Users] open source queue analyzer

[Terry Wade]

Michiel van Baak wrote:

>On 13:11, Thu 16 Mar 06, nik600 wrote:
>  
>
>>browsing the web i don't find any opensource (and free of charge )
>>software for the web statistic about queues...
>>
>>i've tries queue_stats made from asteriskguru, it is a good tool, and
>>it is free of charge, but it's not open-source :-(
>>
>>i'm considering to develop myself a web application, before that i
>>would ask you if you are interested of this, i would like to activate
>>a sourceforge project
>>
>>the main requirements of the project are:
>>
>>/// realtime
>>
>>- possibility to login/logout from the queue via web interface
>>- monitor the state of the queue (logged in agent/extension, queued calls, ecc)
>>
>>///statistics
>>
>>- average wait time
>>- average call time
>>- average calls per agent/extension
>>- average calls per hour
>>- average calls per day
>>- average calls per week
>>- average calls per month
>>
>>///supervisors
>>- define new users that can access to the software
>>- set for each user the operation to do in the queue
>>(login/logout/real time monitor/statistics)
>>
>>
>>now i've realized the firse section, realtime, and i'm using it in my
>>callcenter sice 2 weeks
>>
>>the software use php and mysql o postresql as database (i would add
>>some ajax module for refreshing some data without reloading the page)
>>
>>so, would you like to contribute?
>>what do you think of that?
>>    
>>
>
>Sounds like a nice project.
>If it's on sf.net I will for sure checkout the source and
>see if I can contribute :)
>I'm a fulltime php/ajax/mysql/postgres developer.
>
>Michiel
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if this becomes a reality, i am happy to contibute financially. This is 
eactly what i am looking for here, but dont have the skills to complete it.

Terry