[Asterisk-Users] IVR weirdness

[Steve Davies]

On 3/15/06, Robert P. McKenzie <rmckenzi at rpmdp.com> wrote:
> A user of mine has discovered that when you call into asterisk and get the IVR menu with options 1-5 available, if you
> dial 1 then immediatly dial 2 it will connect you to 2 and not 1.  I expect this is due to the digit timeouts and
> response timeout.  Is there a way to force an immediate action based on the first menu option selected?
>

Assuming you are using Background() to play prompts and wait for
responses, Asterisk will react instantly if there is only one possible
match in the current context. Typing 1 followed by 2 is probably
triggering a dial of 12, not of 2, unless perhaps 1 is completely
illegal, and is being ignored.

Perhaps you should post some of your dialplan?

Cheers,
Steve