[Asterisk-Users] OSHA requirement to "reach a live human" ??

[Steve Jones]

The more I think about it, the crazier this supposed requirement sounds to me..  It would seem that any IVR for a bank, which allows account access 24/7/365 would be in violation, since we all know banks have no humans in them off-hours...  Many businesses have IVR type systems that operate when there are no humans available. 
 
-Steve

________________________________

From: Andrew Kohlsmith [mailto:akohlsmith-asterisk at benshaw.com]
Sent: Wed 3/15/2006 12:00 PM
To: asterisk-users at lists.digium.com
Subject: Re: [Asterisk-Users] OSHA requirement to "reach a live human" ??



On Wednesday 15 March 2006 11:20, Steve Jones wrote:
> Are you selling it TO osha?  If so, maybe they have an internal
> requirement..  If not, I've never heard of that.  Granted, I haven't sold a
> LOT of phone systems, but I've been involved with a couple into public
> works departments of local governments as well as private corps, and nobody
> has ever mentioned that...

And speaking as someone who CALLS public works and government agencies a lot,
I'd have to say that my experience seems to indicate that this is most
certainly NOT a requirement.  It's impossible to reach a human easily; I
generally just hit the first extension I can and ask to be transferred where
I want.  It only gets worse if there are queues to deal with, because you
can't get to a human until your number comes up in the queue.

-A.



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