[Asterisk-Users] Re: OSHA requirement to "reach a live human" ??

[Noah Miller]

Hi Scott - 

> We're using Asterisk to develop a specialized IVR system for our
> employees and someone is telling us there is some OSHA requirement that
> you have to always be able to reach a "live human" on such systems. I've
> never heard of that and google didn't turn up anything in my searches.
> This is *not* some kind of "report a spill" or crucial system of any
> sort. It's a bit of a hassle because it wasn't going to be connected to
> their main phone system. Anyone ever heard of such a requirement from
> OSHA, or do you think someone is pulling my leg?

I was going to suggest you give OSHA a call to ask them, but then I realized
that you'd never actually get a live human to talk to.  My company
occasionally has to deal with OSHA issues, and I would guess this is not
true. 

- Noah