[Asterisk-Users] Need help implementing call center featuresofAsterisk

[Matt Florell]

Hello,

VICIDIAL allows for some integration with a third party CRM web
interfaces. We use it on inbound and outbound campaigns to link with
our custom CRM website. VICIDIAL has a "WEB FORM" feature that allows
for immediate webpage popups with customer information and a custom
web address that can popup a CRM customer record as soon as a call is
sent to an agent. It works very well for us and is quite flexible. In
our case we also have some custom perl scripts that handle the loading
of data into the dialer's lists on a regular basis from the CRM
database. It's all pretty simple MySQL stuff.

MATT---


On 3/13/06, Wai Wu <wwu at calltrol.com> wrote:
> It sounds like Naren and company has their own CRM application. They need a predictive dialer that allows third party app integration.
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com]On Behalf Of Matt
> Florell
> Sent: Monday, March 13, 2006 8:03 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Need help implementing call center
> featuresofAsterisk
>
>
> Hello,
>
> There are two GPL Asterisk-based outbound call center systems
> available, GnuDialer and VICIDIAL. You can find consultants able to
> install each of them on their project sites:
> http://www.gnudialer.org
> http://astguiclient.sf.net/vicidial.html
>
> MATT---
>
> On 3/13/06, Wai Wu <wwu at calltrol.com> wrote:
> > Try looking into the manager api. Also, there are telephony server companies out there that uses asterisk for VoIP and do all their predictive algrithm themselves. google for key word "predictive dialer"
> >
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com
> > [mailto:asterisk-users-bounces at lists.digium.com]On Behalf Of Naren Koka
> > Sent: Monday, March 13, 2006 7:26 AM
> > To: asterisk-users at lists.digium.com
> > Subject: [Asterisk-Users] Need help implementing call center features
> > ofAsterisk
> >
> >
> > I am looking for help in implementing call center on Asterisk server.
> > How can we implement predictive dialing? How does it communicate with
> > a CRM system?  Are there consultants who can help us setup the system?
> >
> > Thank you,
> > Naren
> >
> >
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