[Asterisk-Users] IVR woes
Robert P. McKenzie
rmckenzi at rpmdp.com
Thu Mar 9 14:39:54 MST 2006
Thanks for all the help.. it's pointed me to the solution..
The WaitExten is needed. And with that I also found another problem with my goto statements in 9, i and t sections.
Thanks again all. Just needed some extra eyes on it.
[lcl-ivr-main]
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
;
; This is the main number IVR menu system
;
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
exten => s,1,Answer
exten => s,2,NoOp
exten => s,3,NoOp
exten => s,4,NoOp
exten => s,5,Wait(1)
exten => s,6,Background(LCL/prompt-00)
exten => s,7,Background(LCL/prompt-01)
exten => s,8,Background(LCL/prompt-02)
exten => s,9,Background(LCL/prompt-03)
exten => s,10,Background(LCL/prompt-04)
exten => s,11,Background(LCL/prompt-05)
exten => s,12,Background(LCL/prompt-09)
exten => s,13,Set(TIMEOUT(digit)=5)
exten => s,14,Set(TIMEOUT(response)=30)
exten => s,15,WaitExten(15)
;
exten => 1,1,Background(LCL/prompt-20) ; Sales
exten => 1,2,Dial(${SALES}|40|tw)
exten => 1,3,Voicemail(u2863 at lcl-vm)
exten => 1,103,Voicemail(b2863 at lcl-vm)
exten => 1,4,Hangup
;
exten => 2,1,Background(LCL/prompt-30) ; Support
exten => 2,2,Dial(${SUPPORT}|40|tw)
exten => 2,3,Voicemail(u2883 at lcl-vm)
exten => 2,103,Voicemail(b2883 at lcl-vm)
exten => 2,4,Hangup
;
exten => 3,1,Background(LCL/prompt-40) ; Accounts
exten => 3,2,Dial(${ACCOUNTS}|40|tw)
exten => 3,3,Voicemail(u2847 at lcl-vm)
exten => 3,103,Voicemail(b2847 at lcl-vm)
exten => 3,4,Hangup
;
exten => 4,1,Background(LCL/prompt-50) ; Reception
exten => 4,2,Dial(${RECEPTION}|40|tw)
exten => 4,3,Voicemail(u2856 at lcl-vm)
exten => 4,103,Voicemail(b2856 at lcl-vm)
exten => 4,4,Hangup
;
exten => 5,1,NoOp ; Dial Extension
;
exten => 9,1,Goto(s,7) ; Play menu again
;
exten => i,1,Goto(s,7) ; Return to menu after a time out
exten => t,1,Goto(s,7) ; Return to menu after a time out
Wiley Siler wrote:
> Hmm... Wouldn't you just place something in t,1,
> To catch the timeout event and loop back to the top of the IVR?
>
> W
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Robert P.
> McKenzie
> Sent: Thursday, March 09, 2006 2:21 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] IVR woes
>
> Sean,
>
> Thanks I've made those changes but still the same problem. The call
> falls through if nothing is pushed.
>
> -- Executing Set("IAX2/rob-6", "TIMEOUT(digit)=5") in new stack
> -- Digit timeout set to 5
> -- Executing Set("IAX2/rob-6", "TIMEOUT(response)=30") in new stack
> -- Response timeout set to 30
> == Auto fallthrough, channel 'IAX2/rob-6' status is 'UNKNOWN'
> -- Hungup 'IAX2/rob-6'
>
> The hangup is still asterisk dropping the call.
>
> Sean Cook wrote:
>
>>If memory servers me correctly DigitTimeout and ResponseTimeout are
>>depricated...
>>
>>try:
>>
>>exten => s,13,Set(TIMEOUT(digit)=5)
>>exten => s,14,Set(TIMEOUT(response)=30)
>>
>>
>>Sean
>>
>>Robert P. McKenzie wrote:
>>
>>
>>
>>>>Hello all. I'm having a problem debugging an IVR I'm building. I
>>>>can't see any reason this shouldn't be working. Firstly the asterisk
>>>>version is:
>>>>
>>>>Asterisk SVN-trunk-r7230 built by root @ localhost.localdomain on a
>>>>i686 running Linux on 2006-02-17 22:44:48 UTC
>>>>
>>>>Basically the problem is this. While the playbacks are happening you
>>>>can push any one of the options and to happily goes off and does it.
>>>>However, if you wait until the messages stop playing back it just
>>>>hangs up with the error at the bottome of this message.
>>>>
>>>>Any help in finding a solution to this werid problem would be greatly
>
>
>>>>appreciated.
>>>>
>>>>The IVR context and console logs are:
>>>>
>>>>[lcl-ivr-main]
>>>>;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
>>>>; ; This is the main number IVR menu system ;
>>>>;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
>>>>
>>>>exten => s,1,Answer exten => s,2,NoOp exten => s,3,NoOp exten =>
>>>>s,4,NoOp exten => s,5,Wait(1) exten =>
>>>>s,6,Background(LCL/prompt-00) exten =>
>>>>s,7,Background(LCL/prompt-01) exten =>
>>>>s,8,Background(LCL/prompt-02) exten =>
>>>>s,9,Background(LCL/prompt-03) exten =>
>>>>s,10,Background(LCL/prompt-04) exten =>
>>>>s,11,Background(LCL/prompt-05) exten =>
>>>>s,12,Background(LCL/prompt-09) exten => s,13,DigitTimeout,5 exten =>
>>>>s,14,ResponseTimeout,30
>>>>
>>>>; exten => _1,1,Background(LCL/prompt-20) ; Sales exten =>
>>>>_1,2,Dial(${SALES}|40|trwo) exten => _1,3,Voicemail(u2863 at lcl-vm)
>>>>exten => _1,103,Voicemail(b2863 at lcl-vm) exten => _1,4,Hangup
>>>>
>>>>; exten => _2,1,Background(LCL/prompt-30) ; Support exten =>
>>>>_2,2,Dial(${SUPPORT}|40|trwo) exten =>
>>>>_2,3,Voicemail(u2883 at lcl-vm) exten =>
>>>>_2,103,Voicemail(b2883 at lcl-vm) exten => _2,4,Hangup
>>>>
>>>>; exten => _3,1,Background(LCL/prompt-40) ; Accounts exten =>
>>>>_3,2,Dial(${ACCOUNTS}|40|trwo) exten =>
>>>>_3,3,Voicemail(u2847 at lcl-vm) exten =>
>>>>_3,103,Voicemail(b2847 at lcl-vm) exten => _3,4,Hangup
>>>>
>>>>; exten => _4,1,Background(LCL/prompt-50) ; Reception exten =>
>>>>_4,2,Dial(${RECEPTION}|40|trwo) exten =>
>>>>_4,3,Voicemail(u2856 at lcl-vm) exten =>
>>>>_4,103,Voicemail(b2856 at lcl-vm) exten => _4,4,Hangup
>>>>
>>>>; exten => _5,1,NoOp ; Dial Extension ; exten =>
>>>>_6,1,Goto(lcl-ivr-menu,s,7) ; Play menu again ; exten =>
>>>>i,1,Goto(lcl-ivr-menu,s,7) ; Return to menu after a time out exten =>
>
>
>>>>t,1,Goto(lcl-ivr-menu,s,7) ; Return to menu after a time out
>>>>
>>>>
>>>>Here is he asterisk console output:
>>>>
>>>>-- Accepting AUTHENTICATED call from xx.xx.xx.xx:
>>>>
>>>>
>>>>>requested format = unknown, requested prefs = (), actual format =
>>>>>ulaw, host prefs = (ulaw|alaw|gsm), priority = mine
>>>>
>>>>-- Executing Goto("IAX2/rob-5", "lcl-ivr-main|s|1") in new stack --
>>>>Goto (lcl-ivr-main,s,1) -- Executing Answer("IAX2/rob-5", "") in new
>>>>stack -- Executing NoOp("IAX2/rob-5", "") in new stack -- Executing
>>>>NoOp("IAX2/rob-5", "") in new stack -- Executing NoOp("IAX2/rob-5",
>>>>"") in new stack -- Executing Wait("IAX2/rob-5",
>>>>"1") in new stack -- Executing BackGround("IAX2/rob-5",
>>>>"LCL/prompt-00") in new stack -- Playing 'LCL/prompt-00' (language
>>>>'en') -- Executing BackGround("IAX2/rob-5", "LCL/prompt-01") in new
>>>>stack -- Playing 'LCL/prompt-01' (language 'en') -- Executing
>>>>BackGround("IAX2/rob-5", "LCL/prompt-02") in new stack -- Playing
>>>>'LCL/prompt-02' (language 'en') -- Executing BackGround("IAX2/rob-5",
>
>
>>>>"LCL/prompt-03") in new stack -- Playing 'LCL/prompt-03' (language
>>>>'en') -- Executing BackGround("IAX2/rob-5", "LCL/prompt-04") in new
>>>>stack -- Playing 'LCL/prompt-04' (language 'en') -- Executing
>>>>BackGround("IAX2/rob-5", "LCL/prompt-05") in new stack -- Playing
>>>>'LCL/prompt-05' (language 'en') -- Executing BackGround("IAX2/rob-5",
>
>
>>>>"LCL/prompt-09") in new stack -- Playing 'LCL/prompt-09' (language
>>>>'en') -- Executing DigitTimeout("IAX2/rob-5", "5") in new stack --
>>>>Set Digit Timeout to 5 -- Executing ResponseTimeout("IAX2/rob-5",
>>>>"30") in new stack
>>>>-- Set Response Timeout to 30 == Auto fallthrough, channel
>>>>'IAX2/rob-5' status is 'UNKNOWN' -- Hungup 'IAX2/rob-5'
>>>>
>>>>That hangup is Asterisk just dumping out..
>>
>
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--
Robert P. McKenzie, CSTA, MBCS | GammaRay Technical Services Ltd
rmckenzi at rpmdp.com | rob at gammaray-tech.com
http://www.uk-experience.com | http://www.gammaray-tech.com
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