[Asterisk-Users] IVR woes

Thu Mar 9 14:27:33 MST 2006

Shove a WaitExten at the end of the menu.

PaulH

----- Original Message ----- 
From: "Robert P. McKenzie" <rmckenzi at rpmdp.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
Sent: Friday, March 10, 2006 8:21 AM
Subject: Re: [Asterisk-Users] IVR woes

> Sean,
>
> Thanks I've made those changes but still the same problem.  The call falls
through if nothing is pushed.
>
>     -- Executing Set("IAX2/rob-6", "TIMEOUT(digit)=5") in new stack
>     -- Digit timeout set to 5
>     -- Executing Set("IAX2/rob-6", "TIMEOUT(response)=30") in new stack
>     -- Response timeout set to 30
>   == Auto fallthrough, channel 'IAX2/rob-6' status is 'UNKNOWN'
>     -- Hungup 'IAX2/rob-6'
>
> The hangup is still asterisk dropping the call.
>
> Sean Cook wrote:
> > If memory servers me correctly DigitTimeout and ResponseTimeout are
> > depricated...
> >
> > try:
> >
> > exten => s,13,Set(TIMEOUT(digit)=5)
> > exten => s,14,Set(TIMEOUT(response)=30)
> >
> >
> > Sean
> >
> > Robert P. McKenzie wrote:
> >
> >
> >>>Hello all. I'm having a problem debugging an IVR I'm building. I
> >>>can't see any reason this shouldn't be working. Firstly the
> >>>asterisk version is:
> >>>
> >>>Asterisk SVN-trunk-r7230 built by root @ localhost.localdomain on a
> >>>i686 running Linux on 2006-02-17 22:44:48 UTC
> >>>
> >>>Basically the problem is this. While the playbacks are happening
> >>>you can push any one of the options and to happily goes off and
> >>>does it. However, if you wait until the messages stop playing back
> >>>it just hangs up with the error at the bottome of this message.
> >>>
> >>>Any help in finding a solution to this werid problem would be
> >>>greatly appreciated.
> >>>
> >>>The IVR context and console logs are:
> >>>
> >>>[lcl-ivr-main]
> >>>;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
> >>>; ; This is the main number IVR menu system ;
> >>>;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
> >>>
> >>>exten => s,1,Answer exten => s,2,NoOp exten => s,3,NoOp exten =>
> >>>s,4,NoOp exten => s,5,Wait(1) exten =>
> >>>s,6,Background(LCL/prompt-00) exten =>
> >>>s,7,Background(LCL/prompt-01) exten =>
> >>>s,8,Background(LCL/prompt-02) exten =>
> >>>s,9,Background(LCL/prompt-03) exten =>
> >>>s,10,Background(LCL/prompt-04) exten =>
> >>>s,11,Background(LCL/prompt-05) exten =>
> >>>s,12,Background(LCL/prompt-09) exten => s,13,DigitTimeout,5 exten
> >>>=> s,14,ResponseTimeout,30
> >>>
> >>>; exten => _1,1,Background(LCL/prompt-20) ; Sales exten =>
> >>>_1,2,Dial(${SALES}|40|trwo) exten => _1,3,Voicemail(u2863 at lcl-vm)
> >>>exten => _1,103,Voicemail(b2863 at lcl-vm) exten => _1,4,Hangup
> >>>
> >>>; exten => _2,1,Background(LCL/prompt-30) ; Support exten
> >>>=> _2,2,Dial(${SUPPORT}|40|trwo) exten =>
> >>>_2,3,Voicemail(u2883 at lcl-vm) exten =>
> >>>_2,103,Voicemail(b2883 at lcl-vm) exten => _2,4,Hangup
> >>>
> >>>; exten => _3,1,Background(LCL/prompt-40) ; Accounts exten
> >>>=> _3,2,Dial(${ACCOUNTS}|40|trwo) exten =>
> >>>_3,3,Voicemail(u2847 at lcl-vm) exten =>
> >>>_3,103,Voicemail(b2847 at lcl-vm) exten => _3,4,Hangup
> >>>
> >>>; exten => _4,1,Background(LCL/prompt-50) ; Reception exten
> >>>=> _4,2,Dial(${RECEPTION}|40|trwo) exten =>
> >>>_4,3,Voicemail(u2856 at lcl-vm) exten =>
> >>>_4,103,Voicemail(b2856 at lcl-vm) exten => _4,4,Hangup
> >>>
> >>>; exten => _5,1,NoOp ; Dial Extension
> >>>; exten => _6,1,Goto(lcl-ivr-menu,s,7) ; Play menu again
> >>>; exten => i,1,Goto(lcl-ivr-menu,s,7) ; Return to menu
> >>>after a time out exten => t,1,Goto(lcl-ivr-menu,s,7) ;
> >>>Return to menu after a time out
> >>>
> >>>
> >>>Here is he asterisk console output:
> >>>
> >>>-- Accepting AUTHENTICATED call from xx.xx.xx.xx:
> >>>
> >>>>requested format = unknown, requested prefs = (), actual format =
> >>>>ulaw, host prefs = (ulaw|alaw|gsm), priority = mine
> >>>
> >>>-- Executing Goto("IAX2/rob-5", "lcl-ivr-main|s|1") in new stack --
> >>>Goto (lcl-ivr-main,s,1) -- Executing Answer("IAX2/rob-5", "") in
> >>>new stack -- Executing NoOp("IAX2/rob-5", "") in new stack --
> >>>Executing NoOp("IAX2/rob-5", "") in new stack -- Executing
> >>>NoOp("IAX2/rob-5", "") in new stack -- Executing Wait("IAX2/rob-5",
> >>>"1") in new stack -- Executing BackGround("IAX2/rob-5",
> >>>"LCL/prompt-00") in new stack -- Playing 'LCL/prompt-00' (language
> >>>'en') -- Executing BackGround("IAX2/rob-5", "LCL/prompt-01") in new
> >>>stack -- Playing 'LCL/prompt-01' (language 'en') -- Executing
> >>>BackGround("IAX2/rob-5", "LCL/prompt-02") in new stack -- Playing
> >>>'LCL/prompt-02' (language 'en') -- Executing
> >>>BackGround("IAX2/rob-5", "LCL/prompt-03") in new stack -- Playing
> >>>'LCL/prompt-03' (language 'en') -- Executing
> >>>BackGround("IAX2/rob-5", "LCL/prompt-04") in new stack -- Playing
> >>>'LCL/prompt-04' (language 'en') -- Executing
> >>>BackGround("IAX2/rob-5", "LCL/prompt-05") in new stack -- Playing
> >>>'LCL/prompt-05' (language 'en') -- Executing
> >>>BackGround("IAX2/rob-5", "LCL/prompt-09") in new stack -- Playing
> >>>'LCL/prompt-09' (language 'en') -- Executing
> >>>DigitTimeout("IAX2/rob-5", "5") in new stack -- Set Digit Timeout
> >>>to 5 -- Executing ResponseTimeout("IAX2/rob-5", "30") in new stack
> >>>-- Set Response Timeout to 30 == Auto fallthrough, channel
> >>>'IAX2/rob-5' status is 'UNKNOWN' -- Hungup 'IAX2/rob-5'
> >>>
> >>>That hangup is Asterisk just dumping out..
> >
>
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> -- 
> Robert P. McKenzie, CSTA, MBCS     |   GammaRay Technical Services Ltd
> rmckenzi at rpmdp.com                 |             rob at gammaray-tech.com
> http://www.uk-experience.com       |      http://www.gammaray-tech.com
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