[Asterisk-Users] Re: Agents, queues and Pentalties

[Tomislav Parčina]

In article <44059601.1050809 at infopact.nl>, erik at infopact.nl says...
> But when a call enters queue_1 or queue_2 it allways rings everyone directly without checking if Agent1 is available or not. It should distribute the
> calls from queue_1 to the other agents only when agent/1 is unavailable and agent/1 should only get calls from queue_2 when all other agents of
> queue_2 are unavailable

Ringall does exactly what you said - it rings all. You should use some other ring strategy.


--
Tomislav Parcina
tparcina#lama.hr