[Asterisk-Users] Asterisk ACD Polycom - Please help

[Dean at INKnBITs]

Could anybody post a working sip.cfg and phone1.cfg for the polycom IP501
thats working with the agent login, I need to get this sorted to go live
next week. If anybody can share their experience or pointers.

Thanks,
Dean.

-----Original Message-----
From: Dean @ INKnBITs [mailto:dean.bath at inknbits.co.uk]
Sent: 28 June 2006 17:25
To: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] Asterisk ACD with Polycom IP501


BJ,

One other thing, did I need to have a version of asterisk already installed
before your version?

I had a blank system with Debian
installed lipri-1.2.3 (make clean, make, make install)
installed zaptel-1.2.6 (as above)
done svn checkout http:......functions asterisk-polycom
cd into asterisk-polycom
did make clean, make, make install, make samples
Edited the samples to get it to work.



Does that sound right?

Thanks again for you help,
Dean.

-----Original Message-----
From: Dean @ INKnBITs [mailto:dean.bath at inknbits.co.uk]
Sent: 28 June 2006 11:22
To: BJ Weschke
Subject: RE: [Asterisk-Users] Asterisk ACD with Polycom IP501


The show version has the following:

Asterisk SVN-bweshke-polycom_acd_functions-r36151 built by ....


I have done the sip trace, not sure if it makes a file to pull off, but the
screen shows:

---(14 headers 0 lines)---
Creating new subscription
sending to 192.1.3.103 :5060 (no NAT)        - this is the correct IP for
the phone
Found peer '501'
Looking for 7777 in demo (domain 192.1.3.101)        - correct asterisk ip
Transmitting (no NAT)  to 192.1.3.103:5060:
SIP/2.0 404 Not Found



Hope that helps, if you need any more lines or if there is a file I can
pull.

Thanks,
Dean.

-----Original Message-----
From: BJ Weschke [mailto:bweschke at gmail.com]
Sent: 27 June 2006 12:39
To: dean.bath at inknbits.co.uk
Subject: Re: [Asterisk-Users] Asterisk ACD with Polycom IP501


On 6/27/06, Dean @ INKnBITs <dean.bath at inknbits.co.uk> wrote:
> I'm new to this and don't know how to do a sip trace, but have attached
the
> files as requested.
>
> Thanks for your help.
> Dean.
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com]On Behalf Of BJ Weschke
> Sent: 26 June 2006 15:21
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Asterisk ACD with Polycom IP501
>
>
>  Hi Dean -
>
>  It should be working. If not, please email me a sip debug trace along
> with your /etc/asterisk/agents.conf and your /etc/asterisk/sip.conf.
>
>  Thanks.
>
>  BJ
>
> On 6/26/06, Dean @ INKnBITs <dean.bath at inknbits.co.uk> wrote:
> > Hi,
> >
> > Has anybody got the polycom acd function to work? I have the following
> > setup:
> >
> > Debian 3.1 - 2.6.8 linux
> > zlib-1.1.4
> > libpri-1.2.3
> > zaptel- 1.2.6
> > Asterisk - the bweschke/polycom_acd_funtions branch version - I get one
> > error when doing a make install about needing a newer version of libpri
> and
> > zaptel, I got the above versions from asterisk.org, are there newer
> version
> > anywhere else?
> >
> > In the sip.conf file I have set the agentlogin=yes and
agentcbcontext=demo
> > (demo as from extensions.conf context)
> >
> > I have setup an agent in agents.conf as 7777,1234,Name
> >
> > I have changed in the sip.cfg of the polycom phone:
> > feature.15.name="acd-login-logout" feature.15.enabled="1"
> > feature.16.name="acd-agent-availability" feature.16.enabled="1"
> >
> > and in the phone1.cfg of the polycom I'm only using line1 so made the
> > changes below:
> > reg.1.acd-login-logout="1"
> > reg.1.acd-agent-available="1"
> >
> >
> > I get the login button on the phone, and when I try and login with the
> 7777
> > agent it just goes back to login.
> >
> >


 Hi. We really need a sip debug to try and capture what's happening
here. Enable/Uncomment the "full" line in your logger.conf file and
then issue "sip debug" from your CLI and then try your agent login
again. With that, we'll be able to see behind the scenes what's going
on.

 Additionally, please tell me what you get when you do a "show
version" from the CLI.

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/