[Asterisk-Users] [ISSUE] Unable to divert external calls.

[Peter J Dean]

I have a issue trying to understand why Asterisk-PBX, when a SNOM  
(320 or 360) successfully redirects/diverts a call when it is a local  
extension, but fails when you enter external number.
Both the local extension dial and external extension dial are within  
the same context [from-sip] and both phones are capable of making  
external calls.

I have looked at the standard sites, but not finding the information  
I need to understand the issue and create a work around.

Your assistance would be greatly appreciated.

Asterisk v1.2.9.1
Linux v2.6.15-1.1830_FC4smp (FC4)
SNOM v6.2.1


<---SNIP--->
[from-sip]
exten => _[2345]XX,     1,Macro(dial_localextension, ${EXTEN})
exten => _0XXXXXXXXX/_[2345]XX,1,Macro(outbound-calling,${EXTEN})
<---------->


Successful call diversion on the SNOM phone to a local extension.
-----------------------------------------------------------------
2006-06-26 13:34:22 VERBOSE[18902] logger.c:     -- Executing NoOp 
("SIP/225-cdf5", ""Debug [from-sip]: Caller 225 is calling 229"") in  
new stack
2006-06-26 13:34:22 VERBOSE[18902] logger.c:     -- Executing Dial 
("SIP/225-cdf5", "SIP/229|15") in new stack
2006-06-26 13:34:22 VERBOSE[18902] logger.c:     -- Called 229
2006-06-26 13:34:22 VERBOSE[31118] logger.c:     -- Got SIP response  
302 "Moved Temporarily" back from 10.255.6.142
2006-06-26 13:34:22 VERBOSE[18902] logger.c:     -- Now forwarding  
SIP/225-cdf5 to 'SIP/227 at sip.bisabicara.swsa.com.au' (thanks to SIP/ 
229-f3ed)
2006-06-26 13:34:22 VERBOSE[31118] logger.c:     -- Got SIP response  
482 "Loop Detected" back from 10.255.6.2
2006-06-26 13:34:22 VERBOSE[18902] logger.c:     -- Now forwarding  
SIP/225-cdf5 to 'Local/227 at from-sip' (thanks to SIP/ 
sip.bisabicara.swsa.com.au-7b9c)
2006-06-26 13:34:22 VERBOSE[18905] logger.c:     -- Executing NoOp 
("Local/227 at from-sip-1680,2", ""Debug [from-sip]: Caller 225 is  
calling 227"") in new stack
2006-06-26 13:34:22 VERBOSE[18905] logger.c:     -- Executing Dial 
("Local/227 at from-sip-1680,2", "SIP/227|15") in new stack
2006-06-26 13:34:22 VERBOSE[18905] logger.c:     -- Called 227
2006-06-26 13:34:22 VERBOSE[18905] logger.c:     -- SIP/227-c3f7 is  
ringing
2006-06-26 13:34:22 VERBOSE[18902] logger.c:     -- Local/227 at from- 
sip-1680,1 is ringing
2006-06-26 13:34:23 VERBOSE[18905] logger.c:     -- SIP/227-c3f7 is  
ringing
2006-06-26 13:34:24 VERBOSE[18905] logger.c:     -- SIP/227-c3f7 is  
ringing
2006-06-26 13:34:24 VERBOSE[18905] logger.c:   == Spawn extension  
(from-sip, 227, 17) exited non-zero on 'Local/227 at from-sip-1680,2'
2006-06-26 13:34:24 VERBOSE[18902] logger.c:   == Spawn extension  
(from-sip, 229, 17) exited non-zero on 'SIP/225-cdf5'



Unsuccessful call diversion on the SNOM phone to an external mobile.
--------------------------------------------------------------------
2006-06-26 12:55:42 VERBOSE[16759] logger.c:     -- Executing NoOp 
("SIP/225-b434", ""Debug [from-sip]: Caller 225 is calling 229"") in  
new stack
2006-06-26 12:55:42 VERBOSE[16759] logger.c:     -- Executing Dial 
("SIP/225-b434", "SIP/229|15") in new stack
2006-06-26 12:55:42 VERBOSE[16759] logger.c:     -- Called 229
2006-06-26 12:55:43 VERBOSE[16759] logger.c:     -- SIP/229-a85e is  
ringing
2006-06-26 12:55:43 VERBOSE[16759] logger.c:     -- SIP/229-a85e is  
ringing
2006-06-26 12:55:44 VERBOSE[31118] logger.c:     -- Got SIP response  
302 "Moved Temporarily" back from 10.255.6.133
2006-06-26 12:55:44 VERBOSE[16759] logger.c:     -- Now forwarding  
SIP/225-b434 to 'SIP/0412785041 at sip.bisabicara.swsa.com.au' (thanks  
to SIP/229-a85e)
2006-06-26 12:55:44 VERBOSE[31118] logger.c:     -- Got SIP response  
482 "Loop Detected" back from 10.255.6.2
2006-06-26 12:55:44 VERBOSE[16759] logger.c:     -- Now forwarding  
SIP/225-b434 to 'Local/0412785041 at from-sip' (thanks to SIP/ 
sip.bisabicara.swsa.com.au-506a)
<--->
It is at this point here where I would expect it to match a dial plan  
exten => _0XXXXXXXXX/_[2345]XX,1,Macro(outbound-calling,${EXTEN}),  
just like it does for the extension number.
<--->
2006-06-26 12:55:44 VERBOSE[16759] logger.c:   == Everyone is busy/ 
congested at this time (1:0/0/1)
2006-06-26 12:55:44 VERBOSE[16759] logger.c:     -- Executing Goto 
("SIP/225-b434", "CHANUNAVAIL") in new stack
2006-06-26 12:55:44 VERBOSE[16759] logger.c:     -- Goto (from-sip, 
229,226)
2006-06-26 12:55:44 VERBOSE[16759] logger.c:     -- Executing Goto 
("SIP/225-b434", "NOANSWER") in new stack
2006-06-26 12:55:44 VERBOSE[16759] logger.c:     -- Goto (from-sip, 
229,19)
2006-06-26 12:55:44 VERBOSE[16759] logger.c:     -- Executing  
MailboxExists("SIP/225-b434", "229 at swsa") in new stack
2006-06-26 12:55:44 VERBOSE[16759] logger.c:     -- Executing Goto 
("SIP/225-b434", "novoicemail") in new stack
2006-06-26 12:55:44 VERBOSE[16759] logger.c:     -- Goto (from-sip, 
229,229)
....
<--- No voicemail handling --->
....