[Asterisk-Users] Need to track dropped calls

[Steve Totaro]

Little or no complaints means everything is working.  Are your 
extensions IAX softphones or do you "use IAX" for PSTN connectivity?  
What "network problems" are we talking about?  How about taking 
initiative and creating a user survey and sending it to everyone?  You 
can see IAX stats on the CLI, have you looked at any of that?  Have you 
run with IAX debugging turned on?

Sounds like you are trying to build a solid house in the swamp.  Get the 
foundation good and proper and take it from there.

Thanks,
Steve Totaro

Carl Youngblood wrote:
> Of course I'm trying to deal with the network problems, but it's nice
> to have another method of verifying that everything is working.
> Frequently there are people who don't complain, so we don't realize
> that their call quality is sub-par.
>
> We are using iax.
>
> It seems like there should be a record somewhere if a call was
> terminated abnormally.
>
> Thanks,
> Carl
>
> On 6/14/06, Steve Totaro <stotaro at totarotechnologies.com> wrote:
>> Carl Youngblood wrote:
>> > I have been getting occasional reports of dropped calls from the users
>> > of our asterisk system.  Is there anything I can monitor in my logs or
>> > in the console to see when a call is dropped?  I'd like to see if
>> > these drops coincide with network traffic problems.
>> >
>> > Thanks,
>> > Carl
>> >
>> If you have network traffic problems, address those first and then wait
>> to hear of more dropped calls.
>>
>> Depending on your setup, you could use the monitor  app  to determine
>> whether a call was actually dropped or a hangup by the context of the
>> conversation.  In a call center environment, "dropped calls" are quite
>> frequently people hanging up for whatever reason and you can actually
>> hear the handset go into the cradle (sometimes slam lol.)
>>
>> If it is happening alot and you have a pri, you can watch your pri debug
>> span info and see if you are having errors or "normal clearings"
>>
>> If you are using IAX, maybe the jitterbuffer stats might indicate 
>> something.
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