[Asterisk-Users] Need to track dropped calls

[Steve Totaro]

Carl Youngblood wrote:
> I have been getting occasional reports of dropped calls from the users
> of our asterisk system.  Is there anything I can monitor in my logs or
> in the console to see when a call is dropped?  I'd like to see if
> these drops coincide with network traffic problems.
>
> Thanks,
> Carl
>
If you have network traffic problems, address those first and then wait 
to hear of more dropped calls. 

Depending on your setup, you could use the monitor  app  to determine 
whether a call was actually dropped or a hangup by the context of the 
conversation.  In a call center environment, "dropped calls" are quite 
frequently people hanging up for whatever reason and you can actually 
hear the handset go into the cradle (sometimes slam lol.)

If it is happening alot and you have a pri, you can watch your pri debug 
span info and see if you are having errors or "normal clearings"

If you are using IAX, maybe the jitterbuffer stats might indicate something.

Thanks,
Steve