[Asterisk-Users] Attended transfer and queue

[aston martin]

1. Call comes in the queue (command Queue(...) gets executed)
  2. Call reaches extension at which agent is registered (I'm using AgentCallbackLogin), where Dial(SIP/.....,,tT) command gets executed
  3. Agent answers the call and enters *2 (that's my default for attended transfers as set in features.conf) + a number to which the call should be transfered
  4. Agent hangs up
  5. Agent stays in 'busy' state
   

Matt <mhoppes at gmail.com> wrote:
  I've never seen this happen, and we run almost 300 calls through
Asterisk with around 20 agents every day. How are you performing
your attended transfer? Step-by-step.

On 6/12/06, aston martin wrote:
>
> It seems that Asterisk does not free up agent after attended transfer. The
> agent stays in 'busy' state for as long as the conversation between the
> caller and person, to which call was transfered, is active.
>
> Does anyone know any workarounds for this problem?
>
>
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