[Asterisk-Users] More Level QueueSystem

[Kevin Smith]

Hi Patrick,

Let me see if I am following you here. When a caller calls in, obviously 
you want them to be in the first queue level based on your dial plan. 
Now, how do you want the caller to reach the next queue? Is the only way 
a caller going to go to the next queue via a transfer from the level 1 
attendant? If so, I would make the dial plan like this:

123,1,Answer()
123,2,Queue(1stLevel,t)

124,1,Answer()
124,2,Queue(2ndLevel,t)

125,1,Answer()
125,2,Queue(3rdLevel,t)

This provides a few different things that it looks like you are going 
for. One, it will allow separation of each queue level. So when the 
attendant in level 1 needs to transfer to a level 2, they just transfer 
to the new extension and the caller is moved to the new queue. Also, if 
say queue 1 is closed, this will prevent callers from gaining access to 
higher queue levels. Also you can add NoOP statments to record items, or 
an AGI script as well before the caller enters the queue so you know 
what happened.
 
The return codes are as follows:
0 means that the queue is full, emtpy (no members present) or doesn't 
exist.
-1 means that caller hung up....but if the call is bridged then it means 
either of the parties could have stopped the call.
1 I think means the caller entered the queue without a problem. I don't 
think that will be returned.

At least that is how I understood everything.

Kevin

Patrick Bök wrote:
> Hi,
>
> I am trying to set up a dial plan und I have a few problems to realise some
> functions.
>
> The dial plan should look like this:
>
> 123,1,Answer()
> 123,2,Queue(1stlevel,t)
> 123,3,Queue(2ndlevel,t)
> 123,4,Queue(3rdlevel,t)
> 123,5,Hangup()
>
> If a member of the 1stlevel-Queue can answer the call it should be hanged up
> after finishing. If not, the current member answering the call should be
> able to transfer the caller to the 2ndlevel-Queue. And so on. How can I
> check whether it is transfered or hanged up?
>
> I do not know how to realise this workflow, the transfer, within the dial
> plan and I have not found any solution within the Wiki.
>
> The next problem I have got with the queue app is the value of the return
> code:
> 0 for not being answered
> -1 for hangup
> 1 for bridged (does bridge in this context mean the same as transfer???)
>
> Would be nice if you could help me about the transfer problem between the
> queues.
>
> Thanks a lot,
>
> Patrick
>
>
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