[Asterisk-Users] Polycom-Asterisk hints/presence

[Douglas Garstang]

I believe, that to be able to pick up a ringing line, you need to use shared appearances, and 'seize' the line. The polycom phones support it, but Asterisk does not yet.

-----Original Message-----
From: Damon Estep [mailto:damon at suburbanbroadband.net]
Sent: Thursday, June 01, 2006 8:21 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc: asterisk-biz at lists.digium.com
Subject: [Asterisk-Users] Polycom-Asterisk hints/presence



I set up hints and presence monitoring on some Polycom phones connected to an asterisk server with the expectation that the phones that are "watching" other extensions would be notified when the other extension sis ringing, in addition to the other statuses (on the phone, statuses set by the user on the phone, not registered, etc).

 

I can see when the line is in use, and when it is not available, but when it is ringing the status on the "watching" phone shows the same status as when the extension sis in use, in other words, you can not tell that it is ringing.

 

My goal was to have someone's assistant see that the boss's line was ringing and be able to pick it up. I assumed I would have to use the callgroup/pickupgroup to do so, although was optimistic that that the call pickup could be programmed into the line watching button during the "ringing" state.

 

Show hints does in fact show the different statuses (idle, ringing, inuse).

 

Is what I am trying to accomplish possible today with Polycom/Asterisk? If not what is the closest you can get?

 

I have set this up in a test environment with asterisk 1.2.8 and Polycom SIP 1.6.6

 

If there is someone out there that has achieved the result I am looking for I will gladly pay for some training <- PM me (hope I don't upset the moderators:-))

 

Thanks!

 

 

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