[asterisk-users] Queue Stats

[Steve Totaro]

Douglas Garstang
> Not documented anywhere that I can see. What are the W:, C:, A:, SL: and 'within' fields showing?
> Is holdtime AVERAGE hold time?
>
> hestia*CLI> show queues
> oe_techsupp  has 0 calls (max unlimited) in 'rrmemory' strategy (4s holdtime), W:0, C:52, A:11, SL:0.0% within 0s
>    Members: 
>       Agent/80014154 (Unavailable) has taken no calls yet
>       Agent/80014109 (Busy) has taken 11 calls (last was 62963 secs ago)
>       Agent/80014150 (Unavailable) has taken no calls yet
>       Agent/80014133 (Busy) has taken 32 calls (last was 1320 secs ago)
>       Agent/80014151 (Unavailable) has taken no calls yet
>       Agent/80014152 (Not in use) has taken 9 calls (last was 5892 secs ago)
>       Agent/80014157 (Unavailable) has taken no calls yet
>       Agent/80014155 (Unavailable) has taken no calls yet
>    No Callers
>
> Doug.
>
>   
Lets see 11 + 32 +9 = ?
A = Abandoned
SL = Service Level which has to be defined in your conf files but you 
have answered zero calls within 0 seconds.
Holdtime is avg since last reload

Pretty simple stuff I think.