[asterisk-users] Stuck ACD Agents

[Douglas Garstang]

I have a problem here, when an ACD agent is stuck in PAUSED mode.
As you can see from the outout of 'show queues' below, the agent 80014133 has a status of paused.
Why is there a 'not in use' after the paused?

hestia*CLI> show queues
oe_techsupp  has 0 calls (max unlimited) in 'rrmemory' strategy (14s holdtime), W:0, C:3, A:10, SL:0.0% within 0s
   Members: 
      Agent/80014154 (Unavailable) has taken no calls yet
      Agent/80014109 (Busy) has taken 1 calls (last was 3211 secs ago)
      Agent/80014150 (Unavailable) has taken no calls yet
      Agent/80014133 (paused) (Not in use) has taken no calls yet
      Agent/80014151 (Unavailable) has taken no calls yet
      Agent/80014152 (Busy) has taken 2 calls (last was 1036 secs ago)
      Agent/80014157 (Unavailable) has taken no calls yet
      Agent/80014155 (Unavailable) has taken no calls yet
   No Callers

I just tried to log unpause the agent. The status remained the same. 
I also logged the agent out and back in again. Still, no change.

   -- Executing Answer("IAX2/216.187.142.203:4569-8", "") in new stack
    -- Executing Wait("IAX2/216.187.142.203:4569-8", "1") in new stack
    -- IAX2/216.187.142.203:4569-7 answered SIP/80014133-a4db
    -- Executing AgentCallbackLogin("IAX2/216.187.142.203:4569-8", "80014133||") in new stack
    -- Playing 'agent-pass' (language 'en')
    -- Playing 'agent-newlocation' (language 'en')
    -- Playing 'agent-loggedoff' (language 'en')
  == Callback Agent '80014133' logged out
    -- Hungup 'IAX2/216.187.142.203:4569-7'


    -- Executing Answer("IAX2/216.187.142.203:4569-10", "") in new stack
    -- IAX2/216.187.142.203:4569-9 answered SIP/80014133-c708
    -- Executing Wait("IAX2/216.187.142.203:4569-10", "1") in new stack
    -- Executing AgentCallbackLogin("IAX2/216.187.142.203:4569-10", "80014133||80014133 at one_callback") in new stack
    -- Playing 'agent-pass' (language 'en')
  == Setting global variable 'AGENTBYCALLERID_80014133' to '80014133'
    -- Playing 'agent-loginok' (language 'en')
  == Callback Agent '80014133' logged in on 80014133 at one_callback
    -- Executing Hangup("IAX2/216.187.142.203:4569-10", "") in new stack

Could this be a bug? 

Doug.