[asterisk-users] Hitting # to Transfer out of a Queue

[Douglas Garstang]

And I thought that t and T allowed the caller and callee to transfer a call?

> -----Original Message-----
> From: end1r at comcast.net [mailto:end1r at comcast.net]
> Sent: Tuesday, July 18, 2006 3:10 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: RE: [asterisk-users] Hitting # to Transfer out of a Queue
> 
> 
> I thought "#" to transfer didnt work if you have a "t,t orr" 
> in your dial string since asterisk remains in the media path?
> 
> but its just a guess.
> 
> 
>  -------------- Original message ----------------------
> From: "Douglas Garstang" <dgarstang at oneeighty.com>
> > > -----Original Message-----
> > > From: Douglas Garstang 
> > > Sent: Tuesday, July 18, 2006 12:30 PM
> > > To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> > > Subject: RE: [asterisk-users] Hitting # to Transfer out of a Queue
> > > 
> > > 
> > > > -----Original Message-----
> > > > From: Patrick [mailto:asterisk-list at puzzled.xs4all.nl]
> > > > Sent: Tuesday, July 18, 2006 12:20 PM
> > > > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > > > Subject: RE: [asterisk-users] Hitting # to Transfer out 
> of a Queue
> > > > 
> > > > 
> > > > On Tue, 2006-07-18 at 10:29 -0600, Douglas Garstang wrote:
> > > > [snip]
> > > > > exten => oe_ccare,1,                NoOp(*** Incoming call 
> > > > from ${CALLERID} to queue oe_ccare)
> > > > > exten => oe_ccare,n,                Set(TIMEOUT(response)=5)
> > > > > exten => oe_ccare,n,                
> > > > GotoIfTime(8:00-17:00|mon-fri|*|*?one_queue_acd,oe_ccare-open,1)
> > > > > exten => oe_ccare,n,                Goto(oe_ccare-shut,1)
> > > > > exten => oe_ccare-open,1,           Answer
> > > > > exten => oe_ccare-open,n,           
> > > > Set(__TRANSFER_CONTEXT=one_start)
> > > > > exten => oe_ccare-open,n,           
> NoOp(${__TRANSFER_CONTEXT})
> > > > > exten => oe_ccare-open,n(queue1),   Queue(oe_custcare||||30) 
> > > > 
> > > > Is this a literal copy of your dialplan? If so I was not 
> > > > aware you could
> > > > put spaces between priorities and actions. Have you tried 
> > > > removing them:
> > > > exten => foo,1,NoOP(spaces are evil, mostly)
> > > 
> > > Patrick, yes, this is a literal portion. I have no reason to 
> > > believe that spsaces between the priority, and the command 
> > > cause problems, so I haven't tried that yet. Just trying to 
> > > make the horrible assembler-like Asterisk dialplan language 
> > > more readable.
> > > 
> > > I just tried this with a very simple dialplan example that 
> > > didn't involve queues.
> > > 
> > > exten => 4001,1,Set(__TRANSFER_CONTEXT=footest)
> > > exten => 4001,2,Dial(SIP/2944093,20,tr)
> > > 
> > > [footest]
> > > exten => 1234,1,Answer
> > > exten => 1234,2,Wait,1
> > > exten => 1234,3,Playback(blue-eyed-polar-bear)
> > > 
> > > I dial 4001, and answer the call at 2944093. I then hit #1, 
> > > and asterisk plays 'pbx-transfer' followed by dial tone. I 
> > > put in 1234, and extension 1234 in context footest is called. 
> > > Works fine.
> > > 
> > > I'm starting to wonder if this is a bug of some sort, and 
> > > TRANSFER_CONTEXT cannot be used with queues. Has anyone 
> > > actually tried it?
> > > 
> > > exten => oe_ccare,1,                NoOp(*** Incoming call 
> > > from ${CALLERID} to queue oe_ccare)
> > > exten => oe_ccare,n,                Set(TIMEOUT(response)=5)
> > > exten => oe_ccare,n,                
> > > GotoIfTime(8:00-17:00|mon-fri|*|*?one_queue_acd,oe_ccare-open,1)
> > > exten => oe_ccare,n,                Goto(oe_ccare-shut,1)
> > > exten => oe_ccare-open,1,           Answer
> > > exten => oe_ccare-open,n,           
> Set(__TRANSFER_CONTEXT=one_start)
> > > exten => oe_ccare-open,n,           NoOp(${__TRANSFER_CONTEXT})
> > > exten => oe_ccare-open,n(queue1),   Queue(oe_custcare||||30)  
> > >              
> > > ... more stuff here
> > > 
> > > and we also have the context where agent callbacks are. I 
> > > even tried putting the TRANSFER_CONTEXT where the agent is called.
> > > 
> > > [one_callback]
> > > ;
> > > ; Agent callbacks. Used by the AgentCallBackLogin app to 
> dial agents.
> > > ;
> > > exten => 80014054,1,                NoOp(Dialling 
> Customer Care Spare)
> > > exten => 80014054,n,                
> Set(__TRANSFER_CONTEXT=one_start)
> > > exten => 80014054,n,                Dial(SIP/80014054)
> > > 
> > > The one_start context should match any number dialled, as it 
> > > has _X. as a pattern match. However, as I said, as soon as I 
> > > enter a digit, asterisk plays pbx-invalid.
> > 
> > Further to this, I've added some debugging statements...
> > 
> > exten => oe_ccare,1,                NoOp(*** Incoming call 
> from ${CALLERID} to 
> > queue oe_ccare)
> > exten => oe_ccare,n,                Set(TIMEOUT(response)=5)
> > exten => oe_ccare,n,                
> > GotoIfTime(8:00-17:00|mon-fri|*|*?one_queue_acd,oe_ccare-open,1)
> > exten => oe_ccare,n,                Goto(oe_ccare-shut,1)
> > exten => oe_ccare-open,1,           Answer
> > exten => oe_ccare-open,n,           
> Set(__TRANSFER_CONTEXT=one_start)
> > exten => oe_ccare-open,n,           NoOp(BEFORE Q 
> ${TRANSFER_CONTEXT})
> > exten => oe_ccare-open,n(queue1),   Queue(oe_custcare||||30)
> > exten => oe_ccare-open,n,           NoOp(AFTER Q 
> ${TRANSFER_CONTEXT})
> > 
> > The variable TRANSFER_CONTEXT is not modified by the Queue 
> command. It remains 
> > unchanged. I also put debugging where we dial the agent...
> > 
> > exten => 80014054,1,                NoOp(BEFORE DIAL AGENT 
> ${TRANSFER_CONTEXT})
> > exten => 80014054,n,                Dial(SIP/80014054)
> > 
> > The variable is still unchanged before dialling the agent. 
> HOWEVER, the asterisk 
> > console still logs this when I try and do a transfer. It 
> looks like the DIAL 
> > command is IGNORING the TRANSFER_CONTEXT variable when 
> called from a queue.
> > 
> > Jul 18 11:51:48 VERBOSE[30143] logger.c:     -- Unable to 
> find extension '1' in 
> > context ''
> > 
> > 
> > 
> > 
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