[asterisk-users] Queue RoundRobin

[Delca]

I fixed the problem by listing all agents 1 by 1. I think this is one
thing that should be fixed. Or at least Agent/@1 should work with
roundrobin.

Cheers,
Santiago

On 7/17/06, Delca <delcas at gmail.com> wrote:
> The only way i figured out to fix this problem was by setting
> autologoff lower than Dial timeout. This way if the agent doesn't
> answer, it will log off before de Dial timeout So the next phone to
> ring will be the next available agent.
>
> Cheers,
> Santiago
>
> On 7/17/06, Delca <delcas at gmail.com> wrote:
> > Hi Kevin, thanks for answering.
> >
> > >>From the problem you are having it sounds like
> > the agent whose phone keeps ringing is in a lower penalty then the other
> > agent. Are both agents in the same group?
> >
> > Yes, both agents are in the same group.
> >
> > >>If you make the one agent busy
> > does it ring to the next phone?
> >
> > Nope
> >
> > >>If not, what does the CLI say when it
> > tries to connect the next call to the second phone?
> >
> > Here's the URL with complete IVR procedure with 2 agents online:
> > http://pastebin.com/750304
> >
> > Regards,
> > Santiago
> >
> > On 7/17/06, Kevin Smith <kevin.smith at mercury.net> wrote:
> > > Hi Santiago,
> > > Unless it is a typo on the wiki, I think you want your queue.conf to be
> > > like this:
> > >
> > > member => Agent/@1
> > > member => Agent/:2,1
> > >
> > > That way you include group 1, and then include group 2 with
> > > consideration of penalty. From the problem you are having it sounds like
> > > the agent whose phone keeps ringing is in a lower penalty then the other
> > > agent. Are both agents in the same group? If you make the one agent busy
> > > does it ring to the next phone? If not, what does the CLI say when it
> > > tries to connect the next call to the second phone?
> > >
> > > Kevin
> > >
> > > Santiago del Castillo wrote:
> > > > Hi,
> > > > I'm setting up a new asterisk for an ecommerce company with cust sup dept.
> > > > The problem I'm having is with Roundrobin (and rrmemory also):
> > > > Let's suppose that I have 2 agents logged in into a queue. When a client
> > > > calls, and both agents are available. It rings the first one, but it
> > > > doesn't answer the phone. The timeout takes effect and it should start
> > > > ringing the second agent. But it doesn't. It keeps ringing the first one
> > > > until it answers the phone
> > > >
> > > > Here's my queue.conf:
> > > >
> > > >
> > > > [general]
> > > >
> > > > [QueueEN]
> > > > announce = ann-english
> > > > strategy = rrmemory
> > > > timeout = 5
> > > > retry = 1
> > > > wrapuptime=0
> > > > maxlen = 0
> > > > announce-frequency = 20
> > > > announce-holdtime = once
> > > >
> > > > queue-youarenext = queue-youarenext
> > > > queue-thereare  = queue-thereare
> > > > queue-callswaiting = queue-callswaiting
> > > > queue-thankyou = queue-thankyou
> > > > member => Agent/@1
> > > > member => Agent/@2,1
> > > >
> > > >
> > > > [QueueES]
> > > > strategy = rrmemory
> > > > timeout = 5
> > > > retry = 5
> > > > wrapuptime=0
> > > > maxlen = 0
> > > > announce = ann-spanish
> > > > announce-frequency = 10
> > > > announce-holdtime = once
> > > > queue-youarenext = queue-youarenext
> > > > queue-thereare  = queue-thereare
> > > > queue-callswaiting = queue-callswaiting
> > > > queue-thankyou = queue-thankyou
> > > > member => Agent/@1
> > > > member => Agent/@2,1
> > > >
> > > >
> > > >
> > > > The timeout is set too low so the test is faster.
> > > >
> > > >
> > > > Cheers,
> > > > Santiago
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