[asterisk-users] Queue RoundRobin

[Delca]

Hi Kevin, thanks for answering.

>>From the problem you are having it sounds like
the agent whose phone keeps ringing is in a lower penalty then the other
agent. Are both agents in the same group?

Yes, both agents are in the same group.

>>If you make the one agent busy
does it ring to the next phone?

Nope

>>If not, what does the CLI say when it
tries to connect the next call to the second phone?

Here's the URL with complete IVR procedure with 2 agents online:
http://pastebin.com/750304

Regards,
Santiago

On 7/17/06, Kevin Smith <kevin.smith at mercury.net> wrote:
> Hi Santiago,
> Unless it is a typo on the wiki, I think you want your queue.conf to be
> like this:
>
> member => Agent/@1
> member => Agent/:2,1
>
> That way you include group 1, and then include group 2 with
> consideration of penalty. From the problem you are having it sounds like
> the agent whose phone keeps ringing is in a lower penalty then the other
> agent. Are both agents in the same group? If you make the one agent busy
> does it ring to the next phone? If not, what does the CLI say when it
> tries to connect the next call to the second phone?
>
> Kevin
>
> Santiago del Castillo wrote:
> > Hi,
> > I'm setting up a new asterisk for an ecommerce company with cust sup dept.
> > The problem I'm having is with Roundrobin (and rrmemory also):
> > Let's suppose that I have 2 agents logged in into a queue. When a client
> > calls, and both agents are available. It rings the first one, but it
> > doesn't answer the phone. The timeout takes effect and it should start
> > ringing the second agent. But it doesn't. It keeps ringing the first one
> > until it answers the phone
> >
> > Here's my queue.conf:
> >
> >
> > [general]
> >
> > [QueueEN]
> > announce = ann-english
> > strategy = rrmemory
> > timeout = 5
> > retry = 1
> > wrapuptime=0
> > maxlen = 0
> > announce-frequency = 20
> > announce-holdtime = once
> >
> > queue-youarenext = queue-youarenext
> > queue-thereare  = queue-thereare
> > queue-callswaiting = queue-callswaiting
> > queue-thankyou = queue-thankyou
> > member => Agent/@1
> > member => Agent/@2,1
> >
> >
> > [QueueES]
> > strategy = rrmemory
> > timeout = 5
> > retry = 5
> > wrapuptime=0
> > maxlen = 0
> > announce = ann-spanish
> > announce-frequency = 10
> > announce-holdtime = once
> > queue-youarenext = queue-youarenext
> > queue-thereare  = queue-thereare
> > queue-callswaiting = queue-callswaiting
> > queue-thankyou = queue-thankyou
> > member => Agent/@1
> > member => Agent/@2,1
> >
> >
> >
> > The timeout is set too low so the test is faster.
> >
> >
> > Cheers,
> > Santiago
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