[asterisk-users] Problem With Transfering Calls.

[BJ Weschke]

On 7/7/06, Shad Mortazavi <Shad.Mortazavi at nexusmgmt.com> wrote:
> Dear Group,
>
> I have a requirement for the agents in the call queue to be able to
> transfer calls to other people within the organization and/or outside.
>
> Unfortunately when I add tT to the Dial Command
>
> i.e. exten => 0423,1,Dial(SIP/phone51,20,tT)
>
> When the agent presses # to acknowledge the call it sometimes starts the
> transfer process and does not acknowledge the call.
>
> Can someone please explain what the issue is here and how I can overcome
> this?

 Use the digitmapping option in features.conf to change the key
required for a transfer.

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