[Asterisk-Users] Re: (Un)PauseQeueMamber usage

[BJ Weschke]

On 1/29/06, BJ Weschke <bweschke at gmail.com> wrote:
> On 1/28/06, Joe <jrothstein at comcentrixs.com> wrote:
> > Thanks for the reply BJ. Your example makes sense for out-bound traffic, but
> > what about calls transferred from a queue to an agent?
> >
> > I plan on setting up agent extensions (if possible via macro) something like
> > this for example:
> >
> > exten => 1234,1,PauseQueueMember (|Agent/101)
> > exten => 1234,2,Dial(Agent/101,tg)
> > exten => 1234,3,UnPauseQueueMemeber(|Agent/101)
> > exten => 1234,4,Hangup()
> >
> > Agents will login using AgentCallBackLogin. In the example above, Agent 101
> > will login from extension 1234. This would work well if Agent 101 was always
> > sitting at the phone with extension 1234. This will more than likely not be
> > the case.
> >
> > Is this what I need:
> >
> > exten => 1234,1,PauseQueueMember(|Agent/${AGENTBYCALLERID_${CALLERIDNUM}})
> > exten => 1234,2,Dial(Agent/${AGENTBYCALLERID_${CALLERIDNUM}},tg)
> > exten =>
> > 1234,3,UnPauseQueueMemeber(|Agent/${AGENTBYCALLERID_${CALLERIDNUM}})
> > exten => 1234,4,Hangup()
> >
> > Not sure if this is the proper use of this variable or not.
> >
>
>  Joe -
>
>  Yes, you're close. You may want to use
> Agent/${$[AGENTBYCALLERID_${CALLERID(num)}]}) instead to be compliant
> with the new CALLERID dial plan function in 1.2+.
>


 Also - use the 'h' extensions instead of putting UnPauseQueueMember
after the Dial here because in some cases, the call will end and
UnPauseQueueMember won't get executed.

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