[Asterisk-Users] ACD with polycom ip phones

[Douglas Garstang]

I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes the appearance to automatically log in when the phones comes up, and stays up the entire time. I'll have another shot it in a bit tho.... maybe I missed something before.

-----Original Message-----
From: BJ Weschke [mailto:bweschke at gmail.com]
Sent: Wednesday, January 25, 2006 3:15 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones


On 1/24/06, Douglas Garstang <dgarstang at oneeighty.com> wrote:
> Thanks, but there's an avail/unavail button on the Polycom phones? I doooon't think so. We've been able to log agents in and out with the phones for a long time... I'm referring to the agent status being displayed on the graphic display next to the call appearance.
>

 I know what you're referring to. We're speaking about the same thing.
Set acd-login-logout and acd-agent-available to 1 in your Polycom
config files and then once your agent is successfully logged in,
you'll see one of the soft buttons change to avail/unavail for the
agent that is logged in.

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