[Asterisk-Users] Bug in attended transfer or as expected?

[Alex Barnes]

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Moises Silva
> Sent: 23 January 2006 15:35
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Bug in attended transfer or as expected?
> 
> > The problem is when reception is busy she doesn't always wait for
> > someone to answer the call, however hanging up a ringing transfer on
> > attended also hangs up the caller.
> 
> If you have enabled "Disconnect Call" feature, then you can hangup
> with "*0" for example, that will hangup only the current call, not the
> call on hold.
> 


Just so I understand is this the expected call flow?

- Receptionist picks up a call and wants to transfer
- Dials "*1" (attended transfer key)
- Transfer extension starts ringing
- New call comes in so receptionist decides to answer that one
- Receptionist dials "*0" to hang up the current call (expecting the
person on hold to be connected to the ringing extension)
- Original caller either gets answered or continues with the dial plan
for that extension (in my case that is forward back to the reception
queue after 30seconds)

If the receptionist decides to stop waiting for a ringing transfer, to
get the caller back she can dial "*2" which I think is good.

I still think that this should be much simpler and that hanging up an
attended transfer "mid transfer" should change it to being a blind
transfer.  Cutting off the caller instead is pretty terrible.


Thanks for the help

Alex


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